On-Call Concierge, Hope Lodge - Daytime Shift
ACS · Memphis · $19.50/hr (stated in the posting)
At the American Cancer Society, we're working to end cancer as we know it, for everyone. Our employees and 1.3 million volunteers are raising the bar every single day. We are a culture comprised of diverse backgrounds and experience, to better serve our communities.
The people who work at the American Cancer Society focus their diverse talents on our lifesaving mission. It is a calling. And the people who answer it are fulfilled.
This is an On-Call Concierge position that provides coverage based on operational needs and will typically involve working fewer than 20 hours per week. Candidates must have scheduling flexibility and be available to work daytime shifts during the week, as well as weekend shifts, based on staffing needs.
The pay rate for this role is $19.50 per hour, plus shift differential pay based on hours worked outside of standard office hours.
Shift Differential Pay:
- 10% — Monday through Friday for hours worked after 6:00 p.m.
- 15% — Saturday and Sunday for hours worked on weekends (5:30AM - 12:00AM)
- 20% — For hours worked between 12:00 a.m. and 5:30 a.m.
ESSENTIAL FUNCTIONS:
- Greet guests and manage check-in and check-out procedures (30%)
- Provide information about lodge amenities and community resources (20%)
- Coordinate transportation & EMPOWER Program services and schedules (15%)
- Respond to guest requests, concerns, and emergencies (15%)
- Maintain organized front desk area and accurate guest records (10%)
- Monitor lobby security and implement safety protocols (10%)
EXPERIENCE/QUALIFICATIONS:
- High School Diploma or Equivalent
- Additional education or training in hospitality management or customer service is a plus.
- Previous experience in hospitality, guest services, or a related field is preferred.
- Minimum 1 year of Customer Service Experience
KNOWLEDGE, SKILLS, AND ABILITY:
- Strong communication and interpersonal skills
- Ability to work independently and multitask
- Proficiency in Microsoft Office and multi-line phone systems
- Excellent customer service and problem-solving skills
- Ability to work flexible hours including evenings/weekends
TRAVEL REQUIREMENTS:
- Minimal travel required
PHYSICAL REQUIREMENTS:
- The role may require extended periods of standing and walking, particularly during front desk duties and while assisting guests.
- Occasional lifting and moving of luggage, packages, or other items may be necessary when assisting guests with check-in, check-out, or transportation.
- Some manual tasks, such as carrying luggage or opening doors for guests, may be required during guest interactions.
- The role may involve physical endurance to handle the demands of a fast-paced environment, including managing multiple tasks and assisting guests throughout the day.
ACS provides staff a generous paid time off policy; medical, dental, retirement benefits, wellness programs, and professional development programs to enhance staff skills. Further details on our benefits can be found on our careers site at: jobs.cancer.org/benefits. We are a proud equal opportunity employer.