Assistant Director of Nursing / Weekend, Holiday, Evenings, Nights (WHEN) Tour Supervisor
SUNY Downstate Health Sciences University · Brooklyn
The Department of Nursing at SUNY Downstate Health Sciences University seeks a TH Assistant Director of Nursing / Weekend, Holiday, Evenings, Nights (WHEN) Tour Supervisor.
Job Summary
The Weekend, Holiday, Evenings, Nights (WHEN) Tour Supervisor will provide hospital-wide nursing and administrative leadership during assigned off-shifts, weekends, and holidays. Reporting to the Director of Nursing/Patient Care Services, the incumbent serves as the senior on-duty administrative representative in the absence of departmental leadership, coordinates safe and effective patient care operations, oversees staffing and patient flow, responds to clinical and operational emergencies, and promotes evidence-based practice, professional development, regulatory compliance, and service excellence.
Key Responsibilities & Duties
Serve as the senior administrative representative on assigned off-shifts, weekends, and holidays; oversee hospital-wide operations, anticipate operational challenges, exercise sound judgment and critical thinking, and serve as the first point of contact for problem resolution.
Collaborate with nursing and non-nursing departmental shift leaders, physicians, medical faculty, and other healthcare professionals to coordinate patient care and hospital services.
Interpret and implement hospital and nursing policies and procedures; seek guidance from the Senior Administrator on Call as appropriate and provide timely, comprehensive shift reports.
Ensure adequate numbers of competent nursing staff by coordinating current and subsequent shift staffing based on census, patient acuity, staff competencies, safety requirements, and budget targets; collaborate with non-nursing departments on staffing and safety concerns.
Manage patient throughput by assessing patient volume, activity, acuity, available space, and staffing resources; facilitate timely admissions, discharges, and transfers.
- Identify cost-effective staffing and operational solutions, use available resources responsibly, and support budget targets without compromising patient safety, quality of care, or outcomes.
Provide clinical and managerial guidance to off-shift nursing personnel, including support during high-acuity situations and emergent patient care needs.
Respond to clinical emergencies, patient safety concerns, and operational incidents; coordinate patient transfers and other interventions as necessary.
Implement the hospital Disaster Emergency Plan; coordinate emergency response and serve as incident commander until relieved by a senior administrator.
Address concerns and resolve conflicts involving patients, families, visitors, staff, and external parties with integrity, fairness, active listening, cultural sensitivity, and professional communication.
Promote nursing staff development, professional growth, and recognition through coaching, mentoring, timely and specific performance feedback, participation in performance reviews, and encouragement of professional practice.
Apply human resources policies, applicable collective bargaining agreements, and progressive discipline procedures consistently, in coordination with appropriate leadership and Human Resources.
Conduct rounds on nursing units to identify actual or potential safety risks, initiate corrective actions, and make appropriate referrals.
Support quality assurance and performance improvement through objective outcome data, safety monitoring, evidence-based nursing standards appropriate to specific patient populations, and initiatives to improve patient care.
Participate in developing, revising, and implementing nursing service policies, clinical practices, and operational improvement initiatives.
Encourage shared governance, unit-based councils, collaborative decision-making, positive interdisciplinary relationships, staff empowerment, and a respectful, supportive work environment that recognizes contributions to excellent patient care.
Promote culturally and linguistically appropriate care, patient confidentiality, HIPAA compliance, ethical nursing practice, and adherence to legal and regulatory requirements.
Use electronic medical records, Microsoft Office applications, and other clinical and administrative technology to support patient care, communication, and operational efficiency.
Maintain clinical expertise and professional accountability through leadership meetings, committees, continuing education, community nursing activities, self-evaluation against professional standards, reflective practice, adaptability, and responsibility for decisions and outcomes.
Perform other job-related duties as operational and departmental needs require.
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