Field Support Analyst II
United States Steel
We currently have an opening for a Field Support Analyst at our Corporate Headquarters. The Field Support Analyst is a technician responsible for general infrastructure technology including PC, Laptop, Printer, MFD, mobile terminals, tag printers, and general project support. The successful candidate will possess excellent technology skills, as well as a strong work ethic and customer service focus. Job level will be determined based on candidate experience
RESPONSIBILITIES:
- The Field Support Analyst is responsible to support general infrastructure technology and services. Safety is the Core Value of U.S. Steel; the Systems Analyst will make Safety the #1 priority in the execution of all work activities including monitoring contractor/vendor Safety in support of work efforts.
- General support for all PC, printer, MFD, mobile terminal, tag printer and software issues including daily customer service and ticket management
- Candidate must be a self-starter demonstrating excellent time management & organizational skills including the ability to multi-task and effectively prioritize multiple, concurrent work activities
- Excellent interpersonal skills including the ability to collaborate well with customers, peers and vendors at all organizational levels
- Demonstrates commitment to customer service
EDUCATON, KNOWLEDGE, SKILLS AND ABILITIES:
- Bachelor’s Degree or equivalent experience with 3-5 years of experience supporting an enterprise IT environment in heavy manufacturing
- Excellent technical support skills including hands-on experience managing PCs, Laptops, Printers, Multi-function printers, tag printers, vehicle-mount/mobile terminals, tablets, and enterprise-class desktop software
- Basic IP networking skills including cabling support, simple troubleshooting, and user device configuration
- Basic IT Project Management experience including demonstrated success managing small to mid-size projects in an Enterprise environment
- Ability to work safely and independently in a plant environment
- Possesses strong oral and written communications skills to articulate ideas and listen effectively
- Candidate must be a self-starter demonstrating excellent time management & organizational skills including the ability to multi-task and effectively prioritize multiple, concurrent work activities
- Excellent interpersonal skills including the ability to work well with customers, peers and vendors at all organizational levels
- Demonstrated commitment to customer service
- Excellent work ethic and willingness to extend the extra effort required to meet critical completion timelines in support of plant needs
- Project management experience is a plus
- Server support, storage management, Active Directory or other related technology skills are a plus