Senior Atlassian Administrator
Solera · India
Who We Are
Solera is a global leader in data and software services, transforming every touchpoint of the vehicle lifecycle into a connected digital experience. Solera processes over 300 million digital transactions annually for approximately 235,000 partners and customers in more than 90 countries. Our teams work on mission‑critical platforms that demand reliability, scalability, and thoughtful evolution of complex systems.
Atlassian Administrator
The Role
The Atlassian Administrator is responsible for the secure, reliable and effective administration of Solera's Atlassian platform portfolio. The environment includes Jira Software, Jira Service Management and Confluence across Atlassian Cloud and Data Center/on-premises instances.
This is a hands-on role that combines day-to-day platform administration with governance, lifecycle management, automation and continuous improvement. The role partners with technology and business teams to provide scalable solutions while maintaining appropriate standards, controls and platform stability.
Key responsibilities
Platform administration and operations
- Administer and support Jira Software, Jira Service Management and Confluence across Cloud and Data Center/on-premises environments.
- Manage projects and spaces, schemes, workflows, screens, fields, permissions, notifications, issue types, service portals, queues, SLAs and knowledge bases.
- Maintain platform health through monitoring, housekeeping, indexing, log review, capacity planning and proactive remediation.
- Manage user access, groups, roles and administrative privileges in line with least-privilege and segregation-of-duties principles.
- Own the administration and lifecycle of Marketplace applications, including evaluation, licensing, compatibility testing, upgrades and removal.
- Maintain accurate platform documentation, configuration records, runbooks, support procedures and technical standards.
Governance, security and compliance
- Define and enforce standards for project, space and repository creation, naming, ownership, permissions, retention and archiving.
- Partner with Cybersecurity, Risk, Privacy and Internal Audit teams to implement platform controls and provide evidence for reviews and audits.
- Support identity integrations such as SAML-based single sign-on, multi-factor authentication, SCIM provisioning and directory services including Entra ID/Active Directory or LDAP.
- Review administrative access, external sharing, anonymous access, application permissions and data exposure risks on a recurring basis.
- Coordinate vulnerability remediation, security patches, certificates, platform hardening and supported-version compliance for Data Center/on-premises instances.
Automation, integration and continuous improvement
- Design and maintain automation rules, forms, templates, dashboards, filters and reports that improve usability and reduce manual effort.
- Build and support integrations with identity platforms, service management tools, development toolchains and business applications using native connectors, webhooks and REST APIs.
- Use scripting or Atlassian applications such as Script Runner, where approved, to implement controlled and maintainable extensions.
- Analyze platform usage, performance, licensing and support trends; recommend consolidation, optimization and cost-control opportunities.
- Translate business needs into scalable Atlassian solutions and challenge requests that would create unnecessary complexity, duplication or long-term support risk.
Lifecycle, change and resilience
- Plan, test and deliver platform upgrades, patches, application updates, configuration changes and migrations using formal change-management practices.
- Support migrations and consolidations between Cloud and Data Center/on-premises instances, including discovery, data preparation, testing, validation and cutover activities.
- Maintain backup, restore and disaster-recovery arrangements; participate in recovery testing and ensure recovery procedures remain current.
- Coordinate with infrastructure, database, network and vendor teams for Data Center hosting, performance, resilience and incident resolution.
- Manage incidents and service requests within agreed service levels, lead root-cause analysis for recurring issues and communicate clearly during service disruption.
Stakeholder support and enablement
- Act as a trusted platform adviser to engineering, IT, product, project-management and business teams.
- Provide guidance, training and self-service materials for project administrators, space owners, service teams and end users.
- Work with process owners to simplify and standardize ways of working while allowing justified business-specific requirements.
- Coordinate with Atlassian and third-party vendors on licensing, support cases, product changes and technical escalations.
Required experience and skills
- Strong hands-on experience administering enterprise Atlassian environments, particularly Jira and Confluence.
- Experience supporting both Atlassian Cloud and Data Center/on-premises deployments in a complex or global organization.
- Deep understanding of Jira configuration, including workflows, schemes, custom fields, permissions, automation, dashboards and reporting.
- Practical knowledge of Confluence space administration, permissions, templates, content governance and lifecycle management.
- Experience with identity and access management, SSO, SAML, SCIM, directory integration and role-based access control.
- Experience planning and executing upgrades, migrations, application changes and technical releases in controlled production environments.
- Ability to troubleshoot across application, operating system, database, proxy, network and authentication layers.
- Knowledge of REST APIs, webhooks and at least one scripting language such as Groovy, Python or PowerShell.
- Strong documentation, analytical, stakeholder-management and communication skills, with the ability to balance usability, control and maintainability.
Desirable qualifications and experience
- Atlassian certification or equivalent demonstrated expertise in Jira administration or Atlassian Cloud/Data Center operations.
- Experience with Jira Service Management capabilities such as Assets, forms, virtual agent, service catalogues, SLAs and knowledge management.
- Experience with Atlassian Guard, organization administration, cloud security policies and managed accounts.
- Experience with Linux, SQL databases, reverse proxies, TLS certificates, clustering, load balancing and high-availability architectures.
- Experience administering common Marketplace applications and managing application rationalization or license optimization.
- ITIL, Agile, DevOps or formal change-management experience.
Key competencies
- Ownership - Takes end-to-end responsibility for platform reliability, controls and customer outcomes.
- Technical judgement - Chooses solutions that are secure, scalable, supportable and proportionate to the need.
- Customer focus - Understands user goals and improves the experience without weakening governance.
- Collaboration - Works effectively across technical teams, business functions and external partners.
- Continuous improvement - Uses data and feedback to simplify, standardize and automate the platform.
Measures of success
- Stable, secure and supported Atlassian services with incidents and changes managed within agreed targets.
- Reduced configuration duplication and improved consistency across projects, spaces, repositories and instances.
- Timely completion of upgrades, patches, access reviews, recovery tests and audit actions.
- Improved user adoption and satisfaction through effective solutions, guidance and self-service enablement.
- Transparent license usage
- and measurable optimization of applications, automation and platform operating cost.
Working arrangements
The role supports a global service and may occasionally require work outside normal business hours for planned maintenance, major changes or critical incidents. Participation in an on-call or escalation role may be required, subject to local arrangements.