Client Communications Manager
MUFG Pension & Market Services · Australia
Join a superannuation leader backed by global scale, local expertise and a commitment to innovation.
MUFG Pension & Market Services is Australia’s leading superannuation administrator, partnering with some of the largest and most recognisable funds in the country. Here, you’ll influence client outcomes and help shape communications that support better member experiences.
The Role
Reporting to the Client Delivery Manager, the Client Communication Manager will manage the delivery and ongoing enhancement of outbound communications for a key superannuation client.
You’ll partner with clients, internal teams and external providers to deliver compliant, effective communications while identifying opportunities to simplify processes, improve efficiency and enhance service delivery.
Key Responsibilities
- Manage client correspondence and communications across BAU and change initiatives.
- Partner with fund stakeholders to understand requirements, manage priorities and resolve issues.
- Ensure communications meet legislative, operational and client brand requirements.
- Manage external vendors and service providers against agreed SLAs, quality and delivery expectations.
- Identify opportunities to streamline, standardise and improve communications processes.
- Provide subject matter expertise on superannuation correspondence and communication solutions.
- Maintain effective governance, documentation, controls and reporting across communication activities.
About You
You’ll bring:
- Extensive superannuation industry experience, including strong accumulation and pension product knowledge.
- Strong understanding of superannuation administration and legislative requirements.
- Experience in client communications, business analysis or a similar financial services role.
- Strong client and stakeholder management skills.
- Experience managing vendors and third-party service providers.
- Strong analytical, problem-solving and process improvement capability.
- Excellent communication, influencing and negotiation skills with high attention to detail.
Some of our Employment Benefits
- Flexible hybrid working
- Purchased, parental, volunteer, gender transition and wellbeing leave
- Employee Recognition and Talent Referral Programs
- Salary sacrificing via superannuation
- Employee Assistance Program
- Learning and development support
- Employee discounts, including Bupa and Microsoft
- Novated car leasing
Culture at MUFG Pension & Market Services
We are an inclusive employer whose people work collaboratively. We value diverse perspectives and promote a flexible environment where our people can thrive. We know diversity drives better client outcomes, continuous improvement and growth.
We treat all individuals fairly and equitably and do not discriminate on the basis of diverse characteristics, including gender, gender identity, sexual orientation, age, ethnicity, cultural background, disability, religious or political belief, marital or family status, or carer responsibilities.
How to Apply
Ready to take the next step in your career? Apply now with your resume and cover letter highlighting your relevant skills and experience.
Candidates must have relevant work rights. Successful applicants will be required to complete background screening prior to commencing employment.
Through our two businesses MUFG Retirement Solutions and MUFG Corporate Markets, we partner with a diversified portfolio of global clients to provide robust, efficient and scalable services, purpose-built solutions and modern technology platforms that deliver world class outcomes and experiences.
A member of MUFG, a global financial group, we help manage regulatory complexity, improve data management and connect people with their assets, through exceptional user experience that leverages the expertise of our people combined with scalable technology, digital connectivity and data insights.
This role aims to strategically enhance the overall customer experience by providing efficiencies in the communications development process and customisable service offerings that are within the design principles, approach, and current technical capability of the Link Group. The Account Manager, Client Communications supports and contributes to the strategic direction an across the wider Link Group.