Spa Manager (Vietnamese Local Only)

Accor · Phu Quoc

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Company Description

Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.

Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.

Job Description

1. Position Summary:

Rixos Properties is seeking a dynamic Spa Manager to supervise daily operations and uphold the highest service standards. This role supports the Director of SPA in ensuring a seamless guest experience.

1. Key Responsibilities:

• Operations: Manage daily spa activities including staff scheduling, inventory, and guest services.

• Guest Experience: Maintain a welcoming atmosphere and respond to guest feedback effectively.

• Staff Management: Lead and motivate the team, conduct training and performance reviews.

• Financials: Monitor revenue, control costs, and assist in budgeting.

• Standards Compliance: Ensure adherence to health, safety, and hygiene protocols

Qualifications

Sustainability: Commit to and maintain sustainable practices by enhancing resource efficiency, minimizing waste, and promoting eco-friendly, social, and ethical initiatives. Align with the hotel's broader ESG (Environmental, Social, and Governance) and CSR (Corporate Social Responsibility) objectives to drive positive impact across all pillars of sustainability.

Compliance and Standards: Ensure full compliance with local legal requirements, international standards, health and safety regulations, company policies, ISO standards, and industry best practices. Continuously review and update operational processes to ensure alignment with evolving legal and regulatory requirements.

Food Safety & Hygiene: Ensure full compliance with food safety and hygiene regulations by overseeing proper purchasing, storage, handling, maintenance, communication, and preparation practices across all departments.

Skills:

• Diploma or degree in Hospitality or Wellness.

• Minimum 3 years in spa supervisory role.

• Strong organizational and communication skills.

Additional Information

• Your team and working environment:
• In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture
• Note: Customization may be included for any specific local or legislative requirements, such as work permits
• Our commitment to Diversity & Inclusion:
• We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

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