EN - Reception Agent

Accor · Sharm el-Sheikh

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Company Description

Naama Bay Promenade Sharm El Sheikh is a distinguished hotel managed by Accor, a world leading hospitality group. Ideally located in the heart of Naama Bay, the hotel enjoys a prime beachfront location with its own private beach, offering guests an exceptional resort experience.

The hotel features 522 well-appointed guest rooms and suites, a selection of fine dining restaurants and bars, and a wide range of leisure and recreational facilities designed to deliver outstanding comfort, service, and memorable experiences. Combining international hospitality standards with an exceptional location, Naama Bay Promenade Sharm El Sheikh is committed to excellence and creating rewarding career opportunities for hospitality professionals.

Job Description

Reception Agent•  Welcomes guests as soon as they arrive with great care and attention

• Helps encourage customer loyalty by building friendly, personalised relationships
• Ensures that administrative procedures never take priority over guest relations
• Anticipates guests' needs and takes them into consideration
• Handles any guest complaints and/or remarks; provides a response as soon as possible, respecting the Ibis 15-minute contract
• Has an impeccable attitude which conveys the image of the brand and hotel •  Completes all tasks linked to the guest's arrival and departure in compliance with internal procedures
• Informs guests about any particular conditions or formalities during the stay, and about the services offered by the hotel
• Handles phone calls
• Passes information on as necessary to other departments (floor staff, technical etc) and to other members of the front-desk team
• Ensures that all the documents, products and provisions needed for the department and/or guests are available and up-to-date
• Handles reservations
• Prepares and serves snacks or breakfasts outside of the restaurant's opening hours.                               • Respects the procedures concerning invoicing and cash operations
• Manages the cash under his/her responsibility

Qualifications

**Required Qualifications:** - Substantial experience in a customer-facing role within the hospitality sector or equivalent service environment - Proficient English and Fluency in Italian or Russian is required. communication skills; additional language proficiency is advantageous - Competency in hotel management systems and Microsoft Office applications

• Strong organisational skills and meticulous attention to detail with the ability to manage multiple priorities effectively - Reliable cash handling and financial transaction management with a commitment to accuracy - Professional demeanour that represents the brand effectively and creates a welcoming environment for - Availability for varied shift patterns, including evenings, weekends, and public holidays 

• Good interpersonal skills, guest-oriented and service-minded.

• Team spirit.

• Good listening skills and the ability to anticipate guest needs.

• Good presentation and confident communication skills.

• Dynamic.

• Sales-oriented.

Additional Information

• experience is an asset
• Prior experience working with Opera or a related system
• Fluency in Italian or Russian is required.
• additional languages are a plus
• Your team and working environment:
• In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture
• Note: Customization may be included for any specific local or legislative requirements, such as work permits
• Our commitment to Diversity & Inclusion:
• We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

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