Operations Team Lead
Forward Air · Minneapolis · $23–$25/hr (stated in the posting)
Compensation: $23.00 - 25.00 / Hour
The Operations Team Lead provides day‑to‑day coordination and hands‑on support for a defined shift and group of frontline employees within a logistics warehouse/site or multimodal transportation terminal. They ensure workflows, safety procedures, and SOPs are consistently followed to meet daily targets and KPIs. Working under an Operations Supervisor, Operations Manager, or Terminal/Site Manager, they prioritize tasks, allocate labor and equipment based on pre‑set plans, and assist in resolving routine issues on the floor. They play a key role in training, work quality monitoring, and supporting operational continuity.
Responsibilities
- Schedule ocean and domestic shipments.
- Coordinate and direct daily work activities for assigned team members based on established schedules and operational plans.
- Assist the Operations Supervisor in executing daily volume, labor, and workload assignments.
- Conduct basic system inquiries and manual searches to help resolve inventory, shipment, or order discrepancies.
- Coordinate handling of urgent orders, cancellations, re-routes, and special service requirements within established guidelines.
- Work with customer on schedule changes
- Utilize WMS for all systems work (SAP)
- Pick, pack, and prepare items for shipping and delivery.
- Assist drivers with loading and unloading activities following dock and safety procedures.
- Identify damaged freight and promptly report issues, unsafe conditions, or equipment concerns to supervisory personnel.
- Perform audits on outgoing shipments
- Monitor work quality, safety compliance, and adherence to standard operating procedures.
- Escalate equipment, safety, or system issues promptly to minimize disruption.
- Ensure all work is completed in alignment with safety, environmental, and operational requirements.
- All other duties as assigned to meet evolving business needs.
Qualifications
- Education: High School Diploma or General Education Development (GED)/equivalent preferred but not required.
- Experience: 3+ years’ experience in a warehouse, distribution, logistics operations, or multimodal terminal environment; prior experience in a lead or coordinator role preferred.
- Demonstrated ability to motivate, train, and guide frontline employees.
- Ability to communicate effectively in English (verbal and written).
- Ability to prioritize tasks and manage competing operational demands within established procedures.
- Physical Demands: Extensive standing, walking, bending, stooping, kneeling, crouching, reaching, and twisting for 8-12 hours per/shift, with the ability to lift, push, pull, and carry freight up to 50lbs without assistance, with occasional lifting of freight up to 75lbs with assistance or mechanical aids throughout each 8-12 hour shift, multiple times per/week.
- Vision, hearing, and verbal communication skills sufficient to work safely in a noisy dock environment.
- Environment: Ability to work safely around moving equipment, vehicles, and freight in a non-climate-controlled environment, including frequent exposure to temperature extremes (both hot and cold), occasional outdoor work and/or exposure to precipitation (rain, sleet, snow, etc.), regular exposure to moving equipment, vehicle traffic, exhaust, dust, and moderate to loud noise.
- Ability to maintain regular and predictable attendance.
- Demonstrated discretion and confidentiality in handling and protecting sensitive information.
- Technical: Proficient with common office technologies, including Windows PCs, Microsoft Office 365 (Outlook, Word, Excel, PowerPoint, etc.) and web conferencing (Teams, Zoom, Webex, etc.)
- Experience with Warehouse Management systems
- Environment: Comfort commuting to/from and working in a 100% on‑site setting (listed in this posting).
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#LI-Onsite #LI-KB1
The Operations Team Lead provides day‑to‑day coordination and hands‑on support for a defined shift and group of frontline employees within a logistics warehouse/site or multimodal transportation terminal. They ensure workflows, safety procedures, and SOPs are consistently followed to meet daily targets and KPIs. Working under an Operations Supervisor, Operations Manager, or Terminal/Site Manager, they prioritize tasks, allocate labor and equipment based on pre‑set plans, and assist in resolving routine issues on the floor. They play a key role in training, work quality monitoring, and supporting operational continuity.