IT Infrastructure Support Associate
Motodynamics · Athens
We are MOTODYNAMICS Group, and Movement is our Passion!
Our vision is to create a world of sustainable mobility without boundaries. We support diversity and cultivate an inclusive work environment where every member of the team can be his/her true self.
Through the iconic brands we represent – Yamaha, Porsche, SIXT and NIO – and our retail network Motodirect and Autodirect, we create emotions and transform lives through adventure, exploration, human connection.
We are looking for a service-oriented and reliable IT Infrastructure Support person to join our IT Infrastructure team. The successful candidate will provide day-to-day technical support to employees, assist with workstation and user account administration, monitor operational alerts, and help maintain a stable and secure workplace technology environment.
- Provide first-line support for hardware, software, Microsoft 365, network connectivity, and user access issues through the IT service desk
- Prepare, configure, and deploy workstations, laptops, printers, routers, peripherals, and standard business software
- Create and maintain user accounts and profiles, and assist with password and multi-factor authentication issues
- Perform routine user administration in Active Directory and Microsoft 365 under established procedures
- Monitor and first level respond to operational alerts relating to UPS systems, antivirus protection, Microsoft 365 threats, backups, and network disconnections
- Collaborate with external IT partners to support company branches and remote locations
- Assist with operating system and application patching activities, testing, installations, and upgrades
- Troubleshoot meeting room equipment and support users during day-to-day workplace technology issues
- Maintain accurate hardware and software inventory records and help identify equipment shortages or replacement needs
- Provide practical guidance and basic training to end users, and document incidents and solutions clearly
Requirements
- Degree in Computer Science, Information Technology, or a related field, or equivalent practical experience
- Previous experience in technical support, IT support, help desk, or a similar role (1-2 years)
- Good working knowledge of Windows 11
- Experience supporting Microsoft 365 applications, including Outlook, Word, Excel, PowerPoint, and OneDrive
- Very good command of English, both written and spoken
- Ability to communicate technical information clearly and provide professional support to users
- Service-oriented, approachable, and patient, with strong problem-solving skills, attention to detail, and a sense of ownership
- Well-organized team player with strong prioritization skills, adaptability, and willingness to learn new technologies
Nice to have
- Basic knowledge of Microsoft Azure, Windows Server, Microsoft Intune, or endpoint management
- Experience with ticketing systems, IT asset inventory, remote support tools, or IT service management processes
- Familiarity with Active Directory, DNS, DHCP, and basic TCP/IP networking concepts
Benefits
- Work in one of the Best Employers in Greece & Europe (Best Workplace Hellas 2026, 2025, 2024 & Europe 2026, 2025, 2024) and be part of our unique culture
- Private health insurance for you and your family including annual health check-up
- Ticket Restaurant Meal Allowance – €132/month (maximum allowable amount)
- Pension plan
- Annual bonus
- Educational support benefit for employees’ children from nursery school through High School
- Career growth, internal mobility & role-based training opportunities
- Discounts on corporate services and products
- Special offers at selected gyms & tuition discounts at partner educational institutions
- A buddy to support you with your onboarding
- The opportunity to work and grow within a Group that drives change
Be part of an equal opportunity employer and member of the Diversity Charter Greece, committed to building and maintaining intergenerational relationships with stakeholders, fostering an inclusive workplace, and living its core values every day: Integrity, Trust, Respect, and Excellence.