Manager, Safety Ops Center
North Texas Tollway Authority
Job Description
Summary:
Oversee and manage all operations of the Traffic Management/Public Safety Communications Center, including supervising personnel, advanced traffic management systems, public safety dispatch, and real-time incident response. Responsibilities include developing strategic work plans, monitoring performance metrics, managing budgets, preparing reports, collaborating with internal and external partners, and ensuring service delivery and compliance standards. This essential employee position requires CJIS certification and availability during emergencies or inclement weather.
This position is designated as an Essential Employee and is responsible for duties that support public safety, the protection of property, and the continuity of critical business operations. As a condition of employment, incumbents may be required to workday, evening, overnight, weekend, holiday, and emergency shifts to ensure the uninterrupted delivery of essential services.
Applicants are required to be eligible to lawfully work in the United States immediately. This position is not available for H1-B visa sponsorship
Responsibilities:
- Oversee Safety Operations Center (SOC) activities, including traffic management, emergency and non-emergency communications, incident response, and operational functions to ensure continuous, efficient public safety support.
- Provide leadership and direct supervision to personnel by setting clear performance expectations, assigning and balancing workloads, delivering training and coaching, providing timely performance feedback, and supporting professional development to ensure accountability, operational readiness, and consistent adherence to established standards.
- Lead and oversee operational systems and situational awareness activities, including communications, traffic monitoring, and security platforms; ensure system readiness, coordinate team response, and maintain timely notifications and clear, consistent communication across all organizational levels during major incidents.
- Drive operational performance and continuous improvement, leveraging data analysis, quality assurance, process enhancements, and post-incident evaluations.
- Direct strategic planning and resource management, including staffing, budget oversight, contract administration, and technology utilization to optimize efficiency and service delivery.
- Manage and oversee interagency communications and responses to inquiries, fostering effective collaboration with partner agencies and ensuring timely, appropriate resolution of law enforcement and departmental requests
Qualifications:
Minimum:
- The position requires specialized knowledge in a vocational, administrative, or technical field typically acquired through the completion of a two-year associate’s degree, diploma, or an equivalent program from a college, technical institute, business or vocational school, or correspondence course. Relevant certification may be required upon the successful completion of advanced coursework or training.
- Three years of prior dispatching or similar experience in a traffic management center/public safety dispatch center
- All candidates are required to have passed a typing test which shows a typing proficiency of at least 35 wpm.
- Must have a valid Texas driver’s license.
- Must be able to obtain and maintain TCIC/NCIC and NLETS/TLETS certification and Security Awareness certifications.
- Must be able to obtain and maintain all requirements for a Licensed Telecommunicator in Texas
Preferred:
- Knowledge of traffic management operations, with experience supporting incident response, emergency communications, and interagency coordination.
NTTA is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability or veteran status.