Refund and Bad Debt Administrator

Netcare · Netcare Shared Services

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We provide meaningful careers that connect people with purpose.

We are united by a common purpose of providing the best and safest care; and by our shared values of Care, Truth, Participation, Compassion and Dignity.

Netcare invites you to be part of our journey.

KEY WORK OUTPUT AND ACCOUNTABILITIES

Refund payment function

• Responsible for the daily processing of refunds.
• Prioritization of key tasks without compromising overall outcomes.
• Maintain the highest standards of quality and data integrity in all the work.
• Manage emails, telephone queries from the hospitals and customer complaints.
• Manage document control where applicable.
• Review all relevant information before contacting the customer to ascertain who the refund should be paid to and how much. Request assistance from the team-leader on challenging and complex matters.
• Consult with referred patients regarding refund balances and arrange payment agreements according to the operational practice.
• Process refunds within the daily limit set with Nedbank for each hospital.
• Compliance with Anti Money Laundering and the Refund Policy requirements.
• Review banking details sent to the centralised email ID created for the patient refunds process.
• Verify relevant documentation and banking details via AVS-NBB (Account Verification Portal) on the Nedbank portal to ensure that the banking details are correct and for the eligible payee.
• Upload banking details in SAP.
• Daily monitoring of ZPATPAY_NEW on SAP.
• Ensure monthly refund registers are submitted timeously.
• Provide excellent customer service by resolving queries and processing refunds efficiently and quickly.

Complete D14 reports and ensure that appropriate actions are diarised for follow up.

System and reporting

• Manage SAP reports /weekly /monthly relating to refunds and bad debts.
• Archive documents on a monthly basis.
• Perform any tasks as instructed by the line manager.

Compliance Management

•  Compliance to Company Policies & Procedures.
• Adherence to the CSA (Controlled self-assessment) audit standards.

Build and maintain stakeholder relationships

• Liaise with internal and external customers.
• Work effectively and co-operatively with others to establish and maintain good working relationships that are mutually beneficial.
• Develop collaborative relationships to help accomplish work goals.
• Participate in monthly meetings to discuss issues and give feedback.

Teamwork

• Actively participate as a member of a team to achieve goals.

Personal and professional development

• Assume responsibility for own personal and professional development.
• Keep up to date with Netcare’s evolving policies and procedures.

SKILLS PROFILE

EDUCATION

Essential

• National diploma in finance at NQF level 6 or Higher Qualification/ degree/ B Tech in finance at NQF level 7.

WORK EXPERIENCE

Essential

•  Minimum 2 years financial experience.
• Intermediate computer skills.

KNOWLEDGE

Essential

• Computer literacy:  Excel, Word, and Outlook.
• Knowledge of medical aids.

Preferred

• Working knowledge of SAP ISH.

NON-MANAGERIAL SKILLS

Customer Focus and Service Delivery

• The capacity to identify and respond to the needs of *internal and external customers.
• *Internal and external customers include patients, doctors, colleagues, suppliers, visitors, vendors and any other person that requires a relationship

Personal Work Ethic

• Capacity to instil an ethic of quality and consistency in self and others.

Building Relationships

• Capacity to establish constructive and effective relationships.

Communication

• The capacity to clearly present information, either written or verbal.

Teamwork

• Capacity to cooperate with others to work towards a common goal.

Technical Knowledge

• The capacity to perform a technical function to required standards.

PHYSICAL REQUIREMENTS

In the event of any physical or psychological limitation that may impair the employee’s ability to perform the required job function, the employee must consult the employer for reasonable accommodation.

WORKING CONDITIONS

• Professional flexibility in working hours while supporting daily business hours.
• Will interact with internal and external customers through several different means.

NETCARE VALUES AND BEHAVIOURS

Netcare Values
At Netcare, our core value is care. We care about the dignity of our patients and all members of the Netcare family. We care about the participation of our people and our partners in everything we do. We care about truth in all our actions. We are passionate about quality care and professional excellence.

• At Netcare, our core value is care.
• We care about the dignity of our patients and all members of the Netcare family.
• We care about the participation of our people and our healthcare partners in everything that we do.
• We care about the truth in all our actions.
• We listen with empathy and respond with acts of compassion in all interactions with our patients and their families.

The Netcare Way

Netcare is committed to providing quality care. Our basic service standard holds us accountable for the below seven behaviours which you will be accountable to uphold:

• Respect - I always greet everyone to show my respect.
• Identity - I always wear my name badge to show my identity.
• Dignity - I always treat others with consideration and humility to uphold dignity
• Care - I always act in the best interest of Netcare and others to show I care
• Compassion - I always listen with empathy and respond with kind action to show my compassion
• Appreciation - I always say thank you to show my appreciation.
• Diversity- I always embrace diversity to strengthen inclusivity and belonging.

Join the team committed to providing the best and safest health and care.

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