Luxury Store Manager - IWC Schaffhausen - International Plaza
REEDS Jewelers · Tampa
IWC Schaffhausen
At REEDS Jewelers, we bring timeless values together with the innovation and energy of a modern luxury retailer. For 80 years, we've built a legacy of trust, excellence, and elevated experiences — offering fine jewelry and timepieces from the most prestigious brands in the world. We are family-owned and proudly committed to people, progress, and performance. As we continue to grow, we remain true to our roots while embracing forward-thinking practices and premium partnerships, including our boutiques with IWC Schaffhausen.
Founded in 1868 in Schaffhausen, Switzerland, IWC combines precision engineering with a timeless design aesthetic. Known for its exceptional mechanical timepieces, IWC has become synonymous with technical mastery, aviation-inspired innovation, and iconic collections such as the Portugieser, Pilot’s Watches, and Portofino. Every IWC timepiece reflects a legacy of craftsmanship, precision, and durability — embodying the same uncompromising standards of excellence that define REEDS Jewelers.
Tampa offers a booming economy, vibrant cultural scene, and upscale residential communities that fuel a thriving luxury retail market. International Plaza & Bay Street serve as premier destinations for high-end shopping, while Citrus Park and Tyrone Square provide strong regional customer bases. Luxury sales professionals benefit from Tampa's blend of locals, business travelers, and year-round tourism. The city’s waterfront living, strong job market, and rich amenities make Tampa a dynamic place to build both career and lifestyle.
This boutique is exclusively operated by REEDS Jewelers under the IWC Schaffhausen brand, offering an opportunity to lead a store dedicated to a legacy of Swiss craftsmanship, innovation, and refined design. We’re looking for a driven, polished, and visionary Boutique Manager to lead an exceptional team, deliver an unforgettable client experience, and uphold the excellence of the IWC Schaffhausen brand. This is more than a job, it’s a chance to champion a luxury brand, shape a high-performing team, and drive impact through leadership, strategy, and connection.
What You’ll Do
Sales & Business Leadership
- Own store performance, delivering on sales goals, KPIs, and profitability
- Forecast and analyze sales to identify growth opportunities
- Act as a brand ambassador and selling leader on the floor
- Drive strategic merchandising, inventory positioning, and promotional execution
Client Experience & Community Engagement
- Inspire a client-first culture with luxury service standards
- Oversee an appointment-driven business model and exceptional hosting
- Lead personalized outreach and clienteling programs
- Conceptualize and execute events that drive traffic and deepen client loyalty
- Partner with corporate teams to deliver high-impact marketing and PR initiatives
Team Development
- Recruit, onboard, and retain top-tier luxury talent
- Foster a performance-driven team through coaching and accountability
- Deliver consistent feedback and conduct monthly performance touchpoints
- Ensure completion of training programs, product education, and selling skills
Operations & Store Standards
- Ensure accuracy in inventory, shrink control, and POS systems
- Maintain boutique presentation in line with visual standards
- Oversee payroll, scheduling, and expense management within budget
- Execute all store operations with efficiency and excellence
Our Values
We lead through REEDS’ core principles:
- Integrity – Do what’s right, always
- Performance Excellence – Drive results and growth
- Stewardship – Build trust at every turn
- Professionalism – Lead with confidence and consistency
- Entrepreneurial Spirit – Think boldly, act decisively
- Team Orientation – Support, uplift, and collaborate
- Passion – Love what you do and share it with others
Requirements
What You Bring
Required Qualifications
- 3+ years of store leadership experience in luxury retail, timepieces, or jewelry
- Passion for the brand
- Proven ability to exceed sales goals while building brand loyalty
- Strong leadership presence with coaching, conflict resolution, and team-building skills
- Proficient in POS systems, Microsoft Office, and digital communication tools
- Availability to work a flexible schedule including evenings, weekends, and holidays
- High School Diploma or equivalent
- Ability to stand long durations of time and carry up to 30 lbs.
- Legal authorization to work in the U.S.
Preferred Qualifications
- Experience with premium timepiece brands, extensive knowledge of watches
- GIA coursework or certifications
- Deep passion for horology and creating elevated, memorable client experiences
Benefits
REEDS Jewelers offers a comprehensive compensation program that includes health/dental/life/LTD insurance, 401k, merchandise discounts, career growth and a drug free workplace.
REEDS Jewelers is an Equal Opportunity Employer. We value the diversity of our team, and employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. REEDS provides a smoke and drug-free environment.