Order Management Export Administrator
SC Johnson · Frimley
SC Johnson has been leading with purpose for 140 years, building high-quality products and iconic brands found in homes, schools and businesses in virtually every country worldwide – including OFF!®, Raid®, Glade®, Windex®, Scrubbing Bubbles®, Ziploc®, Mrs. Meyer’s Clean Day®, method®, Autan®, Baygon®, Mr Muscle®, Duck®, Lysoform® and more.
The 13,000 people of our global, fifth-generation family company are committed to making the world a better place today and for future generations.
Order Management Export Administrator
- Location: Frimley, Surrey
- Function: EMEA Shared Service Centre (SSC)
- Contract: Fixed Term to cover Maternity
What’s in it for you?
- Flexible starting and finishing times + 4.5 day working week
- 33 days annual leave including public holidays due to supporting European countries
- Pension, Life cover & Health Insurance
- Shuttle bus from local train stations, EV Charging points
- Newly refurbished Gym with free classes and Spin Studio
This position is not available for international relocation
This position is eligible to work from home one day a week
About the role
Reporting to the Export Manager this role will be to provide a professional service to internal customers and to be responsible for all aspects of administrative tasks for export order management. You will ensure that the company service level targets are met and managing compliance (Export Documentation)
About the Team/Department
The Customer Supply Chain function is made up of 6 multilingual teams who support our commercial businesses across the EMEA region with making sure our products are delivered on time in full to our customers (retailers). The Export team specifically deal with order management for countries that are supplied through our distributor model. This role is in the Sub-Saharan Africa cluster, managing French-West Africa and South Africa based accounts.
Responsibilities:
- Accountable for all aspects of admin tasks for Export Markets, looking after loading plans, sales orders in the system, Export shipments and documentation, liaise with stakeholders (logistics, supply, sales, etc) to ensure timely process of orders/shipments.
- To work with other members of the Export Team to provide outstanding service to all distributors within a specific region.
- Accountable for maximising SCJ Value fill level in line with departmental targets
- To professionally manage stock allocations, liaison with Supply FG, Logistics, Logistics Service Providers, inspection companies, and communication to other internal and external stakeholders.
- Ensure the accurate and timely processing of orders through local Sales interfaces and processing of orders and shipments following loading plans, rework of orders and all documentation related.
Experience you’ll bring:
- Fluency in English both spoken and written, and ideally fluency in another language would be an advantage
- Previous experience in an Import & Export Customer Services environment. Ideally this would include order management and import/export documentation.
- Strong Microsoft Excel skills
- Strong communication skills
Behaviors you’ll need:
- Ability to work on own initiative and multi-task
- Ability to work under pressure and have a high attention to detail
- Ability to meet challenging deadlines and to solve last minute problems
- Process efficiency optimisation mindset
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Inclusion & Diversity
We’re a global business, with people from every culture, ethnicity, race, religion, gender identity, sexual orientation, age, and ability. We recognize the breadth of human experience, and we work to celebrate it. It is our goal to build a diverse, inclusive, and supportive work environment where all people can thrive.
We’re committed to ongoing efforts that help us attract, hire, and retain diverse talent who want to build a positive, inclusive environment. Read more about our ongoing initiatives at https://jobs.scjohnson.com/inclusion.
Better Together
At SC Johnson, we believe people achieve their best when they collaborate and work together in person. We value connection to strengthen teamwork, accelerate problem solving, and drive innovation.