Customer Service Specialist
DSV · $49,500 (stated in the posting)
If you are a current DSV employee and interested in a position in another country,please contact your Human Resource representative to discuss the process and requirements of applying.
Job area: Customer Service
DSV – Global Transport and Logistics
DSV encourages inclusivity and are committed to diversity in the workplace while welcoming applications from all qualified individuals including women, members of visible minorities, aboriginal persons, and persons with disabilities. Our goal is to provide an inclusive environment for all to succeed. We work with candidates with disabilities throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to Human Resources should you require accommodation during the recruitment process.
- Location: CAN - Brampton, Intermodal Drive
- Job Posting Title: Customer Service Specialist
- Time Type: Full Time
Compensation: Salary starting at $49,500, plus eligible benefits, in accordance with experience and internal equity
This posting is for an existing vacancy and not intended to create a talent pipeline
- SUMMARY
- Responsible for the detailed management of both customer and carrier ensuring the efficient and effective coordination of the arrival, off-loading and delivery of freight on a time sensitive basis to meet customer commitments and specifications. Additionally, the Customer Service Coordinator, Back-Line must also be committed to exceeding client expectations while respecting company policies.
KEY DUTIES AND RESPONSIBILITIES
- Provide professional customer service
- Call customers, when necessary, to advise shipment status and/or obtain information necessary to process shipments
- Arrange pick-up and delivery of orders with shipper, consignees and carriers
- Negotiate rates with carriers
- Track shipments
- Build cost effective loads
- Coordinate with Customs Department if required
- Audit carrier invoices
- Trailer pool management
- Complex billing of accounts
- Maintain tracking reports for internal and external customers
- Other duties, as assigned to meet business needs
- Quality, Health & Safety:
- Supports organizational commitment to ISO 9001
- Perform assigned tasks to support DSV meets its objectives and targets regarding quality, health, safety and environment and follow all requirements as set out in the DSV Quality Health Safety Environment policy.
- Staff are required to ensure that their day-to-day activities embrace sustainability, Health and safety therefore reducing the impact upon the environment, supporting the communities we work in and reducing incidents in the workplace.
QUALIFICATIONS
Education and Experience
- Minimum 3 to 5 years previous experience in a similar role with a solid understanding and knowledge of Ground Freight
- Minimum 3 to 5 years handling customer accounts in a freight forwarding environment
- Strong Computer skills - Ms Office, Word, Excel, etc.
- Experience in freight forwarding and transportation; CIFFA course completion
- Require strong attention to detail and follow up skills a must
- Good planning and organizational skills; plans work and measures performance
- Ability and willingness to work in a team environment as well as independently
- Demonstrated ability to multi-task and meet deadlines in a fast paced environmentSkills and Competencies
- Ability to create collaborative engagements and active listening
- Service oriented and able to resolve customer grievances
- Strong interpersonal skills, building professional relationships internally and externally
- Strong problem-solving skills and analytical skills
- Ability to multi-task, plan, prioritize and manage time effectively to meet goals and achieve results
- Both a team builder and a team-player
- Excellent organizational and time management skills
- Act as a role model for DSV values and adhere to the Code of Conduct
Language and Computer Skills
- Good command, both verbal and written English skills.
- Ability to communicate effectively in a diverse multicultural environment.
- Microsoft Office suite
- Working knowledge of transportation management software i.e., Load Link, PC Miler, Cargowise, Truckmate, etc., would be an asset.
- Physical Demands
- Prolonged periods sitting and standing at a desk and working on a computer
- Regular working hours apply for this position, at times, working beyond these hours may be required by business needs.
Additional Notes / Acknowledgment
Due to the dynamic nature of our industry, your accountabilities and role may change. Duties and responsibilities outlined in this position may be added to or changed when deemed appropriate and necessary by the person who is managerially responsible for this position.
DSV – Global transport and logistic
Qu’est-ce qui vous pousse à bouger?
Chez DSV, nous bougeons plus que des marchandises. Nous propulsons les carrières, les ambitions et les opportunités. Avec près de 150 000 collègues dans plus de 90 pays, nous sommes un leader mondial du transport et de la logistique et ce sont nos collaborateurs qui donnent vie à nos services et solutions au quotidien.
Des opérations de première ligne aux fonctions commerciales, chaque rôle contribue à maintenir les chaînes d’approvisionnement fluides et les sociétés en fonctionnement. C’est l’endroit où les personnes, les carrières et les idées continuent d’avancer. Nous valorisons la transparence dans notre façon de communiquer et de collaborer. Et où nous gagnons ensemble en nous soutenant mutuellement, en nous défiant les uns les autres et en obtenant des résultats en équipe.
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C’est notre promesse de mouvement. Une promesse que votre travail compte, que votre contribution compte et que votre carrière peut aller aussi loin que votre ambition l’exige.
Si vous cherchez à avoir un impact, développer votre carrière et faire partie de quelque chose de plus grand – DSV est l’endroit où il faut être.
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