Customer Focused Team Director

Summary

Reporting directly to the Site General Manager, the Customer Focused Team (CFT) Director holds total  strategic, operational, and financial oversight for a complex customer business unit within the Fort Worth,  TX facility.  

This leadership role is responsible for driving the total end-to-end operational execution, revenue  expansion, and commercial health of the customer’s business. Serving as the primary contact, the Director  leads a cross-functional organization spanning Program Management, Supply Chain Management, Process  Engineering, Quality, and Manufacturing Operations. By embedding the Celestica Operating System, Lean  frameworks, and advanced engineering alignment, the CFT Director optimizes P&L performance (ROIC, A/R, margin expansion), drives continuous improvement, and ensures long-term customer value and loyalty.  

The CFT Director is a high-impact operational leader, commercially savvy executive, and organizational  change agent. The ideal candidate combines executive presence and P&L governance with deep mastery of  complex electronics manufacturing ecosystems, end-to-end supply chain strategies, and cross-functional  leadership. A master of matrix management, this individual excels at building high-performing leadership  teams, navigating high-stakes customer negotiations, scaling Lean principles across extended value  streams, and translating corporate vision into multi-site operational success.  

Reports to: ▪ Site General Manager (Solid line);  
▪ Global Customer Unit GM / Leadership (Dotted line)

Direct & Indirect Reports: ▪ Cross-functional CFT Managers (Program Managers, SCM/Purchasing Leads,  Engineering Managers, Quality Managers) and Operations Managers 

Key Relationships: ▪ Regional Operations Directors, Business Development & Sales Executives,  Global Operations Engineering, Customer C-Suite/Executive Teams, and  
Regional CI Leaders

Detailed Description

The Customer Focused Team functions as a dedicated business unit within the site, leading cross functional teams across program management, supply chain, engineering, quality, and manufacturing  operations to deliver total end-to-end execution, financial performance, and strategic account growth  for specific customer accounts. Primary responsibilities include: 
• Executive Account & Strategic Growth: Serves as the primary site executive and senior contact  for the customer, managing strategic alignment, driving customer loyalty, and partnering with  Business Development to capture new business opportunities. 

• • Cross-Functional Operational Leadership: Directs a matrixed organization comprising Program  Management, Supply Chain Management (Planning & Purchasing), Engineering, Quality, and  direct Manufacturing Operations to ensure seamless operational execution.
• • Financial Performance & P&L Oversight: Holds full accountability for the CFT budget, financial  forecasting, and P&L performance, ensuring pricing, service billings, Accounts Receivable (A/R),  and Return on Invested Capital (ROIC) meet contractual targets.
• • Operational Excellence & Metric Governance: Establishes operational priorities, governs  business execution through Monthly Operational Reviews (MOR) and SQDCIP metrics, and leads  rapid systemic action plans to resolve out-of-target conditions.
• • Continuous Improvement & Digital Transformation: Champions the Celestica Operating  System, Lean, and Six Sigma methodologies across the extended supply chain, sponsoring cost  productivity roadmaps, layout optimizations, and MES/automation integration.
• • Talent Development & Mentorship: Selects, coaches, and evaluates department managers and  staff, driving performance management, succession planning, and employee engagement across  the CFT.

Knowledge/Skills/Competencies

• • Production & Ecosystem Knowledge: Deep knowledge of electronics manufacturing processes,  technologies, equipment, and complex assembly workflows (e.g., SMT, ICT, mechanical  assembly, functional test, and NPI environments).
• • Business & Financial Acumen: Comprehensive understanding of the business unit and how  operational decisions impact customer satisfaction, product quality, inventory turns, on-time  delivery, and unit financial performance (P&L, ROIC, A/R).
• • Resource & Project Management: Proven ability to coordinate cross-functional resources to  achieve operational, supply chain, quality, and financial targets using project management  methodologies.
• • Celestica Leadership Competencies: Highly developed mastery in core Celestica Leadership  Attributes: Grow Talent, Drive Decisions, Build Partnerships, Develop Strategies, and Value  Customers.
• • Communication & Change Leadership: Outstanding verbal, written, and presentation skills with  an ability to communicate effectively with executive customer leadership and internal  stakeholders. Proven track record leading, mentoring, and motivating matrixed teams in a fast paced environment.
• • Strategic Partnership: Demonstrated ability to contribute to the strategic development of long term customer relationships and business expansion.
• • Lean Transformation: Extensive hands-on experience in World Class Manufacturing, Lean  implementation, Value Stream Mapping, and DMAIC/PDCA problem-solving frameworks.

• Inter-Site Collaboration: Strong ability to lead inter-site and multi-disciplinary teams to execute  strategic business and improvement objectives.  

Physical Demands

• Duties of this position are performed in a manufacturing environment with occasional exposure to elements such as noise, dust, chemicals, operating machinery, temperature extremes, etc.
• Duties may require periodic sustained visual concentration on a computer monitor or on numbers and other detailed data.
• Occasional overnight travel is required.
• Above demands are carried out within the local existing Health and Safety guidelines

Typical Experience

• • Tenure: 11 to 14+ years of relevant leadership experience within complex technology or  electronics contract manufacturing environments.
• • Functional Depth: Minimum of two (2) years in Program Management combined with at least  two (2) years leading Operations, Engineering, Supply Chain, or Finance functions.

Typical Education

• Education: Bachelor’s degree in Engineering (Industrial, Electrical, Mechanical), Supply Chain,  Business Administration, or related operational field required. Master’s degree or MBA strongly preferred.

Notes

This job description is not intended to be an exhaustive list of all duties and responsibilities of the position. Employees are held accountable for all duties of the job. Job duties and the % of time identified for any function are subject to change at any time. #HPS-NA