Administrator L3(contract)
Wipro · Hyderabad
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.Job Description
Role Purpose
The purpose of this role is to resolve priority incident tickets and service requests while contributing to incident analysis, change request preparation, and continuous service improvement.
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Areas of responsibility
Triaging and resolution of tickets-"Perform initial triage for high priority incident tickets (P2 tickets) which may have an impact across one or more processes and resolve priority incident (P3) tickets within defined SLAs.
Create log of incidents and Document observations and related root causes, to support in evaluation of mitigation measures. "
Resolution of service Requests-Fulfil software/hardware/network service requests within agreed timeline, ensuring timely completion and adherence to SLAs while maintaining quality and accuracy in request handling.
SLA Monitoring-Monitor SLA timelines for entire lifecycle of high priority incident tickets (P2 tickets). Escalate as needed and participate in weekly or monthly service review meetings with clients and internal teams.
Change request execution-"Create change requests as per the priority of the incident tickets in adherence with the defined guidelines.
Present changes for approval with rollback plans in change approval meetings. Execute approved changes and document post-implementation outcomes."
Incident Analysis-"Analyse nature of incidents to support root cause analysis and related service improvement plans.
Contribute towards development of mitigation action to reduce repeat incidents, by identifying patterns of issues noted."
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Rate :- 210K/M
EXP :- 8+ years
Location :- PAN INDIA
SRE3 JD,
* BS degree in Computer Science or related technical field involving coding or equivalent practical experience * 4-8 years relevant experience. * Understanding of Linux operating systems and Linux system administration (Sysadmin roles). * Good understanding of Linux/Unix commands (Strong User).
* Strong knowledge in Shell scripting in Linux. * Experience automating tasks with scripting languages such as Python
* Basic knowledge in Networking Routing & switching concepts and protocols like DHCP, DNS etc… * Systematic problem-solving approach, strong communication skills, a sense of ownership and drive solutions. * Deep understand of service metrics and alarms through the development of dashboards, service KPIs, alarming systems. * Experience working in an operational environment with mission critical tier one services with associated pager duty. * Software development experience focused on Services and Operational tools. * CI/CD process and software knowledge. * Operational toil mitigation and reduction.
Responsibilities * Work closely with development team on maintaining operational health of core compute services for API availability and low latency * Managing and triaging tickets. Driving prioritization and execution of work based on impact. * Scale systems sustainably through mechanisms such as easy-to-use tooling and automation. * Work in concert with service developers to evolve systems/products for better scalability, reliability and development velocity. * Drives new runbooks to help reduce mean triage time of incidents. * Prioritize and automate high hit count runbooks. * Practice sustainable incident response and drive root case analysis
Mandatory Skills: Linux Admin . Experience: 3-5 Years . Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.