Team Lead
Wipro · Hyderabad
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.Job Description
Roles & Responsibilities:-
• Work direction and development for a team of associates
Need to handle a span size of 20-22 HC
- Work with group leaders and Managers to ensure SLAs are met
- Need to have one to one connects with associates on capability development
- Assume administrative responsibilities in the absence of Group Leader
Essential Hiring Skills:-
⦁ LIDAR labeling experience is must.
Good Interpersonal & people management skills with good problem solving approach
Need to coach and mentor the team
Need to have understanding of SLA's (Shrinakge/Attrition/Quality/AHT)
⦁ Proven ability to understand, interpret, and prepare SOPs and policy guidelines.
⦁ Hands-on experience auditing LIDAR datasets.
⦁ Provide direction, guidance, and development support to a team of associates.
⦁ Oversee operational floor management by monitoring service levels, making informed decisions, and ensuring daily control of quality and productivity.
⦁ Deliver performance feedback to associates as needed and conduct weekly individual and team reviews.
⦁ Collaborate with project managers, SMEs, and client stakeholders to align on quality expectations.
⦁ Identify root causes of quality issues and lead both corrective and preventive action plans.