Principal Relationship Manager

Job Summary

• •    Manage and grow a portfolio of priority banking clients by delivering personalised relationship management, financial needs assessment and service excellence.
• •    Drive sustainable revenue growth through deepening, cross-sell and acquisition while ensuring fair outcomes, conduct discipline and adherence to risk and compliance standards.
• •    Act as a trusted point of contact for clients, coordinating with product, service, operations and branch teams to deliver seamless client solutions.

Key Responsibilities

Client Relationship Management and Portfolio Growth

• •    Build, manage and deepen relationships with priority clients through regular engagement, needs-based conversations and high-quality service delivery.
• •    Deliver agreed business outcomes across deposits, investments, wealth, lending and other eligible banking solutions in line with client suitability and Bank standards.
• •    Identify opportunities for acquisition, portfolio activation and cross-sell while maintaining strong client retention and satisfaction.
• •    Work closely with product specialists, service teams, branch operations and other internal stakeholders to resolve client requirements promptly and effectively.

Risk, Conduct and Operational Discipline

• •    Ensure all client conversations, product recommendations and account activities are conducted in line with applicable policies, regulatory requirements and conduct standards.
• •    Maintain accurate documentation, timely follow-ups and strong oversight of KYC, client due diligence, transaction monitoring and operational risk requirements.
• •    Escalate service, compliance, fraud, complaint or risk issues promptly and support timely resolution to protect clients and the Bank.

Skills and Experience

Priority Skills    

• •    Relationship Management
• •    Client Management
• •    Wealth Knowledge

Other Skills    
•    Communication Skill

Motivations

• •    Energised by building trusted long-term client relationships and creating positive client experiences.
• •    Motivated by achieving business goals through ethical, needs-based banking conversations and disciplined portfolio management.
• •    Driven by collaboration, problem-solving and delivering timely solutions in a regulated banking environment.

Qualifications

• •    Experience in retail banking, priority banking, wealth relationship management or branch banking with direct client portfolio responsibility.
• •    Proven ability to acquire, deepen and retain client relationships while meeting sales, service, risk and compliance expectations.
• •    Working knowledge of deposits, investments, lending, digital banking and customer due diligence processes.
• •    Graduate degree or equivalent professional qualification preferred
• •    Any market-mandated banking, investment, insurance or regulatory certifications must be completed before performing regulated activities, where applicable

About Standard Chartered

We're a global bank connecting clients to our differentiated network, offering growth opportunities in the world's most dynamic markets. Our strategy, which combines cross-border capabilities and leading wealth management expertise, helps us deliver our purpose - to drive commerce and prosperity through our unique diversity.

Over our 170-year history, and across a unique geographical footprint connecting Asia, Africa and the Middle East to each other and the world, we've built a bank like no other, with diverse capabilities and partnerships that set us apart.

What We Offer

• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions, and geographies.
• In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global employee assistance programme, sick leave, mental health first-aiders and self-help toolkits.
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual, and digital learning.

Visit our careers website to learn more about us: www.sc.com/careers.