Pessoa Assistente de Processos Operacionais
FedEx · Cajamar
"Involves the completion of administrative tasks and coordination relating to the front-line operation which may include data entry, ramp activities, sort activities, trace activities , despatch activities and local customer service. While operational tasks may be part of these roles, the majority of time is spent on office-based activities.
Lead or senior levels of these positions may:
- Handle escalated or more complex issues,
- Coordinate team activities or those of agency contract staff,
- Support supervisor or manager activities,
- Support the design, review and implementation of processes and procedure"
General job description
- Receipt, release and shipment of cargo;
- Provide support in the definition, review, implementation and improvement of organizational processes, operational flows and performance indicators of the sector;
- Issuing reports of loads in the warehouse and en route of vendors drivers with daily accountability of the operational activities and routines of the sector;
- Support in coordination of operational teams activities (Handlers)
- Monitoring Vendors Drivers activities
- Control and handling of pending issues and returns;
- Monitoring of indicators and accountability to management and external customers, when necessary prepare material and presentations, including participation in meetings with customers.
- May be required to perform other duties as assigned
Education:
- High school diploma/equivalent. Proficiency in English
- Valid Drivers License and good driving record.
Experience: One (1) year clerical experience
Skills:
- Data entry, and/or general office skills.
- Good human relations, interpersonal, and communication skills.
- Clear and articulate speaking voice.
- Accuracy & Attention to Detail
- Good Microsoft Office & PC Skills in particular Excel
- Good Planning & Organizing Skills
- Good Problem Solving Skills
- Basic notions of monitoring and analysis of indicators and customer service
- Dynamic and creative
FedEx is widely acknowledged as a world-class company. We are honored and proud to be consistently recognized as a great place to work, a technology innovator and one of the world’s most admired and respected companies.
FedEx is consistently named among the World’s most valuable and admired brands. Some of our recent awards include:
- 2020 Fortune’s World Most Admired Companies (14th)
- 2019 Fortune’s Best Places to Work (15th)
- 2019 Forbes’s One of the “Best Employers for Diversity”
- 2020 FedEx LAC included in the GPTW’s Best Workplaces in Latin America Ranking (24th)
- 2021 FedEx Mexico was included in the GPTW Ranking for 18th consecutive years
- 2020 FedEx Mexico received the CEMEFI Certification for 13th consecutive years endorsing FedEx as a company socially responsible
- 2021 FedEx Chile was re-certified with Giro Limpio, a seal from the Agency of Sustainable Energy that seeks to improve the energy efficiency of the ground transportation sector, by reducing fuel consumption and greenhouse gas emissions.
- 2019 FedEx Uruguay selected by GPTW among the 5 best companies to work for.