VP, Lead Digital Experience Architect

Chubb · Whitehouse Station

As a Lead Digital Experience Architect within our Personal Risk Services (PRS) division, you will lead architecture strategy, roadmap development, and solution design oversight across the PRS digital experience portfolio. You will shape a cohesive experience architecture that aligns with enterprise strategy, approved technology patterns, and modernization goals while ensuring solutions are secure, resilient, scalable, and fit for a regulated environment.

You will partner closely with business, product, design, data, engineering, security, marketing, and architecture teams to deliver reusable, business aligned digital solutions that improve customer experience, satisfaction, and adoption. You will also provide both strategic leadership and hands on architecture engagement, including governance, design oversight, modernization planning, technology risk management, and support for Agile and DevOps delivery models.

You bring strong architectural discipline and experience designing high quality consumer digital experiences in industries such as insurance, retail, hospitality, restaurant, or CPG, along with a clear understanding of how AI enabled channels, conversational experiences, personalization, and automation are reshaping journeys, channels, data, and integration patterns.

In this role, you will:

Lead architecture strategy and solution design for the PRS digital experience portfolio, ensuring decisions are grounded in customer journeys, business value, and measurable experience outcomes
Own digital architecture roadmaps and align them to enterprise standards, business priorities, modernization goals, and regulatory, privacy, resiliency, and control requirements
Provide architectural oversight across digital initiatives to improve consistency, reuse, operational efficiency, performance, usability, and customer satisfaction
Partner with business, product, marketing, design, data, security, and engineering leaders to define target state solutions and guide delivery from concept through implementation
Establish and enforce architecture governance, design patterns, and technology standards across the portfolio while balancing speed, innovation, risk management, and compliance
Lead high priority architecture initiatives in modernization, SaaS adoption, emerging digital capabilities, reusable experience services, and scalable digital platform components
Define how AI enabled capabilities and customer facing AI channels should influence architecture, including conversational interfaces, orchestration patterns, integration approaches, governance guardrails, and reusable AI services, while bringing best practices from consumer facing industries such as retail, hospitality, restaurant, and CPG to elevate personalization, usability, speed, and digital experience quality

Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.

At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it. Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religious creed, sex, gender, gender identity, gender expression, sexual orientation, marital status, national origin, ancestry, mental and physical disability, medical condition, genetic information, military and veteran status, age, and pregnancy or any other characteristic protected by law. Performance and qualifications are the only basis upon which we hire, assign, promote, compensate, develop and retain employees. Chubb prohibits all unlawful discrimination, harassment and retaliation against any individual who reports discrimination or harassment.

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