Client Setup and Service
Paycom
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- Our Clients' Success
Paycom’s success and the success of our clients go hand in hand. As we transform the landscape of HR tech, we’re also redefining best practices for customer service. At the forefront of this effort is our Client Setup and Service team. This group of detail-oriented multitaskers and problem-solvers go above and beyond to ensure each client is set up for HR success.
Client Success Manager
Client Success Managers (also called Paycom Specialists) provide tailored solutions and strategic insight to clients, helping them optimize their use of Paycom’s cutting-edge HR technology.
- APPLY IN CLIENT SETUP AND SERVICE
- Our values drive everything we do
WE INNOVATE
WE WIN
WE CARE
WE SERVE
WE BELIEVE
JOIN A COLLABORATIVE TEAM
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“Whether I’m partnering with clients, solving challenges or just sharing a laugh with a teammate, I genuinely enjoy what I do and the people I do it with. I’m proud to be part of a team that values growth, collaboration and support.”
—Hannah H. (she/her), Sr Client Success Manager
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- Our Training
We set you up for success before you can help our clients succeed. Each Client Setup and Service team member receives the comprehensive on-site training needed to support clients and mentorship from seasoned, expert pros. At Paycom, learning and innovation never stops.
Skills for Client Setup and Service Roles
- customer-focused
- action-oriented
- technical skills
- ability to manage complexity
- problem-solving
- strong written and verbal communication skills
- project planning and coordination
- attention to detail
- agile and adaptable
OUR CULTURE
- At Paycom, we support the personal and professional transformation of our employees into their best possible selves.
- National Payroll Week
In this annual event, we recognize the efforts that go into serving our clients and making sure workers are paid accurately and on time. What does this celebration look like? In 2023, our employees enjoyed lunch from food trucks, canoe races and more than a little friendly competition.
Belonging
At Paycom, we value the unique perspective each employee brings to our company. We strive to provide an inclusive environment that allows each employee to thrive, both in their career and their personal life. Our 11 employee resource groups help with creating an inviting workplace. We also foster inclusion through our Better Conversations employee listening and engagement series, in which attendees discuss topics like social injustice, mental wellness and more.
- LEARN MORE
- Operations Internship
Students in the Operations Internship program take on roles similar to those of a full-time hire. Our interns:
- collaborate with Paycom Operations departments, closely observing responsibilities, tasks and activities
- contribute to projects by analyzing feedback and providing data insights
- manage projects that identify areas for process improvements
- LEARN MORE
- Get to know our Customer Service team
Ignite Your Career as a Customer Service Rep at Paycom
CLIENT SETUP & SERVICES
Ignite Your Career as a Customer Service Rep at Paycom
Paycom’s Customer Service Representatives are crucial to our success. Learn how you could make a significant impact and grow professionally in this role.
Skills and Support Lead the Way for Paycom's Client Service
CLIENT SETUP & SERVICES
Skills and Support Lead the Way for Paycom's Client Service
Paycom’s dedication to world-class customer service is nationally recognized. Learn about our award-winning Client Setup and Service team.
Behind the Badge: Josian's Story
CLIENT SETUP & SERVICES
Behind the Badge: Josian's Story
Learn how Josian’s Paycom journey took him from Puerto Rico to building a dynamic career as part of our Paycom Service Department.
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