Implementation Manager
Vector · Remote · $110,000–$130,000 (stated in the posting)
About Vector
Vector builds mobile and web technology that makes freight move faster. Our platform is used by warehouses, distribution centers, and carriers to streamline check-ins, appointments, dock scheduling, and driver workflows.
About the Role
As a ‘doer’, you will ultimately be responsible for the crucial, tactical fundamentals of a software application deployment, and the success of the day to day dynamics between the Vector team and our customer. A successful candidate will demonstrate strengths in interpersonal skills and communication, be highly organized and be an ace at problem resolution. They will seek out and thrive on customer feedback in order to continuously improve the project, team, and customer experience overall. Our ideal candidate will be highly attuned to the needs of various stakeholders, gain a deep understanding of the customer and their business, as well as become well versed in how our customers achieve great outcomes with Vector
What You'll Do
Deliver excellence in Operational Engagement and day to day management on key facility accounts
Provide end user support, training, and change management on software app deployments
Provide an in person Vector presence for both go-lives and ongoing support as part of a comprehensive Customer Success strategy
Provide updates and status reports, both internally and customer facing regularly to ensure real time visibility and proper decision-making
Provide play by play updates from the field to the teams, identifying, escalating and triaging issues as they arise
Become Vector’s internal subject matter expert on the comprehensive operational needs of our customers
What We're Looking For
Experience / ability as a core customer facing member deploying SaaS / enterprise software on key accounts or initiatives
Demonstrated ability to run operational efforts and tactical meetings with minimal oversight
Comfortable with driving the process, raising flags or triaging when appropriate
Proven ability to onboard multiple waves of facility deployments and work with Deployment Strategists to define the roadmap for continuous waves of future deployments
Exceptional rapport building skills with stakeholders at all levels, gaining continuous positive customer feedback on interpersonal and industry skills
Able to to travel up to 50% to customer locations
Drive for results and a 'whatever it takes' attitude
Ability to escalate issues using sound judgment and critical thinking abilities
Excellent written and verbal communication skills
Highly organized and detail oriented
Benefits
Employer-sponsored medical, dental, vision, 401K, life & disability insurance
Flexible paid time off and observed federal holidays
Stock options
Parental leave of absence
Competitive stipend
Flat org structure, offering startup growth and learning paths
Salary Range
$110,000 - $130,000 USD
Your compensation may be based on several factors, including education, work experience, and region.