Innovation Manager - Studio + - Industries
EY · Diegem
EY Consulting is a fast-moving, high-growth area within EY, and this with a huge potential for you. It offers variety, challenge, responsibility and the opportunity to realize your leadership potential. Our competency teams are focused on helping our clients to improve their business performance and operational efficiency, whilst managing risk. We help clients by delivering assessment, transformation and assurance solutions in specialty areas, like finance, supply chain, strategic choices, risk management, cyber security and technology.
Shape the future with confidence.
The Opportunity: Your Next Adventure Awaits?
This is your opportunity to join a team that’s transforming how businesses connect with their customers. At EY Studio+, our Innovation & Experience Design team helps clients reimagine their customer-facing functions through innovation: shaping customer strategies, digital solutions, user-centric services, and operating models, as well as optimizing products, experiences, marketing, and sales.
We are looking for a passionate Innovation Manager with a strong focus on Customer Experience (CX) and Value Proposition Design who can lead innovation initiatives across both customer experience and business performance, ideally within the insurance sector. In this role, you will own and drive the innovation agenda, guiding cross-functional teams to ideate, design, prototype, and bring to market new services and propositions that drive customer satisfaction, strengthen customer experiences, and contribute to sustainable business growth.
Your Key Responsibilities
- Apply human-centred design to identify user needs and pain points through research, translating insights into clear opportunities for improved services and experiences, and help clients implement these customer centric solutions into their company context.
- Map end-to-end journeys and processes, developing personas, journey maps, and service blueprints to visualise and optimise customer experiences.
- Lead and co-create innovative solutions with stakeholders and cross-functional teams, owning the innovation roadmap and fostering collaboration, open dialogue, and a strong culture of design thinking.
- Conceptualize and test concepts to validate feasibility and impact, ensuring solutions deliver tangible user and business value. Design (UX/UI) happens together with our designers.
- Translate insights into actionable requirements and strategies, prioritising user needs and defining clear success metrics to track impact.
- Facilitate workshops and communicate ideas effectively through storytelling, aligning senior stakeholders and driving engagement and buy-in around new solutions.
- Monitor performance and continuously improve services, leveraging feedback, data, and industry best practices to enhance customer experience and drive business growth.
- Build high-level business cases to translate concepts into measurable financial value and business outcomes
- Research and Analytics: Conduct research to interpret user needs, frame problems, and communicate insights succinctly.
- Analytical, problem-solving, and creative thinking abilities, with a focus on delivering outcomes and a passion for customer experience and innovation.
- Strong understanding of user-centred design principles, design thinking and Agile methodologies.
- Innovation & Creativity: Design and test product concepts and services, iterating with stakeholders.
- Product and Service Development: Expertise in the entire development process, from problem-solving through concept development, to product roll-out.
- Strong Communication Skills: Proven ability to engage and influence stakeholders at all levels, with excellent interpersonal and presentation skills.
Your Profile
You have:
- A Masters degree in Business, Economics, Service Design, or a related field.
- 6+ years of experience in innovation management, service design or a related field, including experience leading initiatives and (cross-functional) teams
- Demonstrated experience of working with or delivering for external clients.
- Strong skills in conducting research and analysis to inform strategic decisions, and basic proficiency in prototyping and design tools (e.g. Figma, Miro).
- Exceptional verbal and written communication abilities, coupled with strong interpersonal skills.
- Capability to work collaboratively within a team and adapt to evolving priorities.
- Strong affinity with AI and genuine interest in applying new AI trends in a professional context
- Excellent written and verbal communication in Dutch or French and English
- Proven experience in the insurance sector is required; additional experience in financial services, public sector, telco or automotive is a plus
- You are a team player with a strong problem-solving attitude, organizational skills, innovative mindset, fast learner and an untamable curiosity
What’s In It For You
- EY Family – you become part of the EY Family providing you with all the necessary skills, training and opportunities; enabling you to grow to your fullest potential.
- Attractive remuneration package - We offer an attractive remuneration package; including a company car and charging card, iPhone plus subscription, health insurance, pension plan, meal vouchers, and eco vouchers. Thanks to our flex plan it is possible to choose what you value most.
- Mobility package - You’ll be able to opt-in for the mobility budget. In return for giving up your (right to a) company car, you’ll receive a monthly budget from EY as compensation. This budget will allow you to use your employer-provided compensation for alternative transportation means or similar benefits, incl. reimbursement of housing costs (on condition you live within 10km of your main place of employment).
- Flexible working arrangements - We are proud of our flexible working arrangements. We will actively support you in building a successful career and delivering excellent client service without sacrificing your personal priorities. We offer flexible working hours and working from home multiple days per week is possible.
- Inspiring work environment - At EY we are dedicated to providing you with an inspiring work environment. A work environment that allows you to further develop your skills and enables you to fulfill your true potential.
- Learning & personal growth - You will benefit from an onboarding program, receive extensive training and will be coached by a counselor. We offer a clear career path tailored to your unique skills with necessary guidance.
- Artificial Intelligence – stay up to date with the latest AI trends through our extensive training opportunities and integrated AI systems. You’ll learn how to leverage AI in a smart and efficient way in your day-to-day work, while developing skills to identify, quantify and track value creation when integrating AI into client environments.
- Fun - By joining our EY- teams, you can participate in team activities, and companywide events and enjoy a drink during our monthly after-work drink.
- Sustainability - We have a fleet of hybrid and electric cars. Our flex plan makes it possible for you to choose the most sustainable option for you. You can also opt for a train subscription or lease a bike.
- Diversity & Inclusion - At EY we are passionate about the inclusion and support of individuals of all groups; we do not discriminate on the basis of race, religion, gender, sexual orientation, or disability status.
- Location - All of our offices are easily accessible by public transport and/or by car and have parking space. They all have parking spaces and charging stations are provided.
Here at EY, you’ll have the chance to build a truly exceptional experience. We’ll empower you with the latest technology, surround you with high-performing teams, and provide the global scale and diverse and inclusive culture you need to discover your full potential. Through our coaching and training programs, you’ll develop the skillsets you need to stay relevant today and in the future – all while building a network of colleagues, mentors, and leaders who will be on the journey with you at EY and beyond.