Service Delivery Manager - Cybersecurity - Industries
EY · Diegem
EY Consulting is a fast-moving, high-growth area within EY, and this with a huge potential for you. It offers variety, challenge, responsibility and the opportunity to realize your leadership potential. Our competency teams are focused on helping our clients to improve their business performance and operational efficiency, whilst managing risk. We help clients by delivering assessment, transformation and assurance solutions in specialty areas, like finance, supply chain, strategic choices, risk management, cyber security and technology.
Shape the future with confidence.
The Opportunity: Your Next Adventure Awaits?
Join a fast-growing team of 55+ Cybersecurity and Privacy professionals helping organizations strengthen their cyber resilience and align security with business objectives. As part of a global network of over 7,000 cyber experts and one of the world’s 63 Advanced Security Centers, we deliver innovative solutions across Cyber Strategy & Resilience, Offensive Security, Defensive Security, Cloud Security, and Privacy.
We are expanding our market-leading Cyber Managed Services practice and are looking for experienced professionals passionate about service delivery management, cybersecurity operations, and managed security services. In this role, you will lead the delivery of services such as Managed Detection & Response, Incident Response, and CISO-as-a-Service for a diverse portfolio of national and international clients across industry and government.
Your Key Responsibilities
- Serve as the primary contact for Cyber Managed Services clients, ensuring strong collaboration between client stakeholders and delivery teams.
- Build and maintain trusted relationships with operational, security, and business stakeholders.
- Oversee service governance, reporting, risk management, escalations, and continuous service improvement.
- Ensure service quality and performance meet agreed objectives, service levels, and client expectations.
- Coordinate onboarding, service transitions, and operational processes to enable smooth and effective service delivery.
- Apply ITIL-based service management practices, including SLA management, reporting, change management, and continuous improvement.
- Develop client relationships and identify new opportunities to expand Cyber Managed Services.
- Support business development activities, proposals, service designs, and client presentations.
- Collaborate with account teams, cyber leaders, and global specialists to bring innovative solutions to market.
- Contribute to the growth and evolution of our Managed Services portfolio, including Managed Detection & Response, Incident Response, and CISO-as-a-Service.
- Help shape future service offerings, methodologies, and delivery assets together with local and international teams.
Your Profile
You have:
- You hold a Bachelor’s or Master’s degree in Cybersecurity, IT, Engineering, Business Engineering, or a related field.
- You bring 5+ years of experience in Cyber Managed Services, ideally in a Service Delivery Management role.
- You have experience managing service transitions and collaborating with clients, operations teams, and managed security service providers.
- You possess a solid understanding of cybersecurity operations, including security monitoring, incident response, vulnerability management, governance, and CISO office functions.
- You have hands-on experience with ITIL-based service management, covering SLAs, governance, reporting, change management, and continuous improvement.
- You excel at managing client relationships, translating technical performance into business value, and communicating effectively with both technical and non-technical stakeholders.
- You are a proactive relationship builder who can balance client expectations, operational priorities, and service quality objectives.
- You combine strong analytical skills with a results-driven mindset and a commitment to quality.
- You have an interest in business development and solution design, with experience supporting proposals, sales pursuits, or managed service offerings.
- Relevant certifications such as ITIL, CISSP, CISM, CRISC, CISA, ISO27001, or GIAC/SANS are considered a plus.
- You are fluent in Dutch and English; knowledge of French is an asset.
- Strong affinity with AI and genuine interest in applying new AI trends in a professional context;
Note: The list above is a wishlist. If you cover around 80% of the elements listed, you might be a good candidate to become our future colleague.
What’s In It For You
- EY Family – you become part of the EY Family providing you with all the necessary skills, training and opportunities; enabling you to grow to your fullest potential.
- Attractive remuneration package - We offer an attractive remuneration package; including a company car and charging card, iPhone plus subscription, health insurance, pension plan, meal vouchers, and eco vouchers. Thanks to our flex plan it is possible to choose what you value most.
- Mobility package - You’ll be able to opt-in for the mobility budget. In return for giving up your (right to a) company car, you’ll receive a monthly budget from EY as compensation. This budget will allow you to use your employer-provided compensation for alternative transportation means or similar benefits, incl. reimbursement of housing costs (on condition you live within 10km of your main place of employment).
- Flexible working arrangements - We are proud of our flexible working arrangements. We will actively support you in building a successful career and delivering excellent client service without sacrificing your personal priorities. We offer flexible working hours and working from home multiple days per week is possible.
- Inspiring work environment - At EY we are dedicated to providing you with an inspiring work environment. A work environment that allows you to further develop your skills and enables you to fulfill your true potential.
- Learning & personal growth - You will benefit from an onboarding program, receive extensive training and will be coached by a counselor. We offer a clear career path tailored to your unique skills with necessary guidance.
- Artificial Intelligence – stay up to date with the latest AI trends through our extensive training opportunities and integrated AI systems. You’ll learn how to leverage AI in a smart and efficient way in your day-to-day work, while developing skills to identify, quantify and track value creation when integrating AI into client environments.
- Fun - By joining our EY- teams, you can participate in team activities, and companywide events and enjoy a drink during our monthly after-work drink.
- Sustainability - We have a fleet of hybrid and electric cars. Our flex plan makes it possible for you to choose the most sustainable option for you. You can also opt for a train subscription or lease a bike.
- Diversity & Inclusion - At EY we are passionate about the inclusion and support of individuals of all groups; we do not discriminate on the basis of race, religion, gender, sexual orientation, or disability status.
- Location - All of our offices are easily accessible by public transport and/or by car and have parking space. They all have parking spaces and charging stations are provided.
Here at EY, you’ll have the chance to build a truly exceptional experience. We’ll empower you with the latest technology, surround you with high-performing teams, and provide the global scale and diverse and inclusive culture you need to discover your full potential. Through our coaching and training programs, you’ll develop the skillsets you need to stay relevant today and in the future – all while building a network of colleagues, mentors, and leaders who will be on the journey with you at EY and beyond.