Manager Global Business Services: Continuous Improvement - Business Consulting Finance
EY · Amsterdam
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Your new job | About your main responsibilities
As a Manager Global Business Services (GBS) Continuous Improvement (CI), you’ll be part of the GBS Transformation team, possibly with a focus on Consumer Product, Pharma and Specialty Chemical. You will advise clients on how to continuously improve their GBS operations. You will lead project workstreams, shape practical recommendations and help clients build continuous improvement capabilities, methods, tools and governance that deliver measurable gains in efficiency, quality, controls, user experience and cost-to-serve.
This role sits at the intersection of GBS transformation, operational excellence, technology and people-led change, with a clear focus on client impact and sustainable value.
Key responsibilities
- Lead workstreams within client GBS CI engagements, managing scope, deliverables, timelines and quality
- Advise clients on CI operating models, methods, tools, governance routines and performance management practices
- Assess CI capability within operational processes to identify improvement opportunities and shape value-led recommendations
- Work with client stakeholders, GBS leaders and global process owners to prioritize initiatives and translate opportunities into delivery plans
- Apply Lean, Six Sigma, Kaizen, value stream mapping, root-cause analysis, Initial Problem Analysis (IPA) and other methods to diagnose issues and design scalable solutions
- Develop client-ready materials, including insights, roadmaps, business cases, benefits tracking and executive-level recommendations
- Facilitate client workshops and cross-functional working sessions to align stakeholders around priorities and future-state processes
- Identify automation and digital enablement opportunities leveraging process mining, task mining, workflows, RPA, analytics and AI, and drive continuous improvement through the effective use of ERP systems
- Support implementation, adoption and capability building so clients can sustain improvements beyond the project lifecycle
- Act as a trusted advisor to clients on priorities, risks, capability gaps, change impacts and value realization
Your new team | About your colleagues and the office
Your team
Our GBS Transformation team is dynamic, diverse, and internationally minded. You will join a fast-growing team working at the forefront of enterprise transformation, with direct access to senior clients, strong collaboration across disciplines, and meaningful opportunities to shape propositions, develop talent, and build your market profile.
Your office
Amsterdam
Our Amsterdam office is located at the Zuidas: a bustling area full of companies. In our Cross Towers, we welcome up to 1,500 people every day. For a breathtaking view of the city, head to the 22nd floor. Collaboration takes on a new meaning in our Wavespace, a high-tech environment that connects clients and colleagues virtually across the globe.
Your skills and strengths | About your unique contribution
- Bachelor’s degree in a relevant discipline; Lean Six Sigma, PMP, Agile or equivalent certifications are advantageous.
- At least 5+ years of experience in consulting, advisory, continuous improvement, operational excellence, process excellence, transformation in GBS/shared services
- Strong understanding of GBS models, end-to-end business processes and transformation delivery
- Experience in client or stakeholder-facing projects, including workstream delivery, stakeholder engagement and client-ready materials
- Practical experience with Lean, Six Sigma, Kaizen, process mapping, root-cause analysis, Initial Problem Analysis (IPA) and benefits tracking
- Ability to translate data, performance and stakeholder insight into clear recommendations, business cases, roadmaps and delivery plans
- Curiosity about how automation, analytics, process mining, workflow, RPA and AI can improve ways of working
- Experience with applying CI to finance operations processes such as P2P, R2R, O2C is mandatory
- Fluent written and spoken English. Proficiency in Dutch is a significant advantage
Your benefits | About your perks and work enjoyment
- A competitive salary that reflects your role and responsibilities, depending on experience and qualifications. Plus, a solid pension plan for the future. In addition to your salary, you’ll receive holiday allowance and an annual bonus (based on performance and development).
- A laptop and phone for both work and personal use, and a monthly internet allowance.
- 34 vacation days to recharge and unwind, plus the option to buy extra days.
- With the mobility budget, you decide how you travel. Choose a lease car, a discounted public transport subscription, or arrange transport easily via our app.
- At EY, we care about a healthy work-life balance. Hybrid working makes this easier. Whether you're working from the office, at a client, or from home, we’ll make sure you have a well-equipped home office.
- The opportunity to work up to 20 days per year from abroad.
- The option to swap 3 national holidays for non-national ones.
- You’ll have the space to grow both personally and professionally.
- Access to the OpenUp wellbeing platform.
- A strong focus on teaming and various internal networks where you can join social activities.
- All this within an environment where our core values of integrity, inclusiveness, and respect are central.
Ready to shape your future with us? | About your application process
- For this vacancy, we only ask your resume with a motivation letter.
- First interview: Before the interview, we’ll ask you to complete an online assessment. Not a standard questionnaire, but a game-based assessment focusing on both your cognitive skills and behavioral preferences. We’ll discuss the results during the interview, which will include a colleague from the relevant department. This mutual introduction is a chance for us to get to know you, and for you to ask any questions you have.
- Second interview: If we see a match and you’re still enthusiastic, we’ll invite you for a second interview. We’ll dive deeper into the role and other relevant topics. Sometimes, a business case is part of the process. A final interview may also follow.
- We’re a match. You’ll receive an offer and we’ll perform a pre-employment screening. Then your new adventure begins. Welcome to EY!
EY | Building a better working world
EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets.
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