Senior Associate/VP, PCM Implementation and Middle Office
Société Générale · Seoul
Responsibilities
Act as a point of contact for our client's service regarding all their daily banking requests, (i.e. follow up of transactional flows, opening / closure of new accounts, amendments to Electronic Banking set-ups, etc. in coordination with the front office, Client Service and Back Offices teams)
On-Boarding
- Prepare Client’s welcome package and onboard our client
Implementation
- Act in a Project management mode for the Implementation of Cash Management Structures, including contract preparation, account opening, progress meetings, testing during whole implementation period including pre and post.
- Develop a close relationship with customer throughout the pre, mid and post implementation stages
- Participate to coordination meetings of complex Cash Management implementation projects led by the team in charge
Daily Care
- Excellent understanding of client’s business and strategy
- Knowing local market standards for PCM products
- Provide accurate and comprehensive answers to customer enquiries (2nd level, such as escalation)
- Escalation points in case of issues, working on it and getting them fixed
- Following up on service issues with the Front Office, Back Office and product teams
- Proactive incident communication to the client
- Identify sales opportunities with existing customers
- Manage regulatory reports/requirement and other internal reports
Oversight
- PCM products including Deposit and Payment, Digital channels (Internet banking, H2H)
- Oversight of client activity and monitoring of service quality delivered to client (manage KPIs)
Service Review
- Prepare and conduct client service reviews for V.I.P. clients along with the responsible Sales Manager
- Data management (incl. STP analysis from back office) and root cause analysis for Service review purposes to continuously improve service level and mutual efficiency
- Gathering and coordinating client’s feedback
Profile required
- Bachelor’s degree or higher in Finance, Economics, Business Administration or a related field
- Experience in Payment and Cash Management (i.e. Implementation), as well as project management across transformation, system implementation/changes, and process reviews.
- Sound knowledge on local rules and regulations and market practice relevant to Payment and Cash Management products
- Good initiative and able to work under pressure
- Deal with conflicts proactively and in a positive mode
- Proficient in Excel and PowerPoint
- Excellent oral and written English and Korean language
Behavioral Skills
- Client - Sales and Marketing Strategy: I contribute to adapt our offer to our clients'/internal partners' needs
- Client - Client focus: I put long term relationship with our clients at the center of my actions, whatever my position
- Team Spirit - Synergies: I make cooperation with colleagues in and outside my team a priority
- Team Spirit - Collective mindset: I favor the team’s interest over my own results
- Responsibility - Risk awareness: I am constantly on the lookout for risks
- Responsibility - Performance: I strive for high performance
Business insight
Our Culture:
At Societe Generale, we live by our 4 core values of commitment, responsibility, team spirit and innovation. We are engaged and demonstrate consideration for others. We act ethically and with courage. We focus our talent and energy on collective success. We experiment and propose new ideas. This way, we maximize our ability to serve client needs and anticipate market changes. Societe Generale is committed to strengthening bonds with colleagues, communities, and the world in which we live, because relationships are at the heart of how we operate. Please visit our APAC career website: https://www.societegenerale.asia/en/careers/building-your-career-with/ for more information.
Diversity, Equity & Inclusion (DE&I):
Our mission: Recruit, develop, advance, and retain a diverse workforce that is united in our efforts to enhance our competitive position and deliver innovative solutions to our clients.
Our vision:
- Engaged workforce that is demographically diverse in a way that reflects the communities in which we operate
- Inclusive culture and workplace that recognizes employees' unique needs and utilizes their diverse talents
- Engage our community and marketplace, and position the organization to meet the needs of all its clients
Check out our DE&I initiatives: https://www.societegenerale.asia/en/careers/diversity-equity-inclusion-dei/
Societe Generale is committed to offering an inclusive recruitment experience to all candidates. If you require any reasonable accommodations of assistance during the recruitment process, please do not hesitate to let our HR staff know.
Department Description
The Payments & Cash Management (PCM) team deliver and support transactional banking products and services that are provided to our corporate customers which include:
- Bank accounts (CASA and TD) management
- Monitoring of domestic and international payment orders with deep knowledge of onshore Korea FX regulation (e.g. cross border payments, ORIS etc.)
- Implementation e-banking and H2H/SWIFT channels for the safe exchange of information between our customers and their bank (payments, reporting etc.)
- Financing arrangements where we provide intraday and overnight facilities as well as working capital loans
- Domestic and international inter-company cash pooling (Korea Consolidated Management of Fund under BOK/MOSF regulation)
Diversity and Inclusion
We are an equal opportunities employer and we are proud to make diversity a strength for our company. Societe Generale is committed to recognizing and promoting all talents, regardless of their beliefs, age, disability, parental status, ethnic origin, nationality, gender identity, sexual orientation, membership of a political, religious, trade union or minority organisation, or any other characteristic that could be subject to discrimination.
Share