Entry Level Service Delivery Analyst - Service Delivery Centre
EY · Ballarat
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Entry Level Service Delivery Analyst - Service Delivery Centre
The opportunity
As our Entry Level Service Delivery Analyst, you'll be part of a team in our Service Delivery Centre (SDC) within the hub that will work with EY project teams across Australia to support large-scale client engagements.
You’ll provide vital support across various engagements, ensuring contract obligations are met in administration, billing, governance, and reporting. You’ll also maintain oversight of schedules, deliverables, dependencies, risks, and issues, playing a key role in ensuring smooth delivery and strong governance across client engagements.
This is your chance to gain exposure to multiple facets of the business while building a strong foundation in service delivery.
This role involves work that requires Australian Government security clearance; therefore, Australian citizenship is mandatory.
This role is based Wadawurrung – Ballarat. Roles can potentially be adjusted to work flexibly with reduced hours. Please speak with us about potential options.
Your key responsibilities
- Ensure contract and process compliance: Monitor and manage obligations in administration, billing, reporting, and governance to meet contractual and operational standards.
- Conduct audits and risk analysis: Verify transactions, review records, and analyse risks to support proactive decision-making and project continuity.
- Support governance and documentation: Prepare and maintain delivery frameworks, secretariat services, and accurate records for all activities.
- Facilitate stakeholder engagement: Communicate clearly with service providers and internal teams to resolve issues and align on audit findings and delivery activities.
- Drive continuous improvement: Apply analytical skills to identify gaps, improve processes, and deliver high-quality outcomes across engagements.
Skills and attributes for success
- Strong analytical and detail-oriented skills, with the ability to work with large data sets and solve problems.
- Technical proficiency in Microsoft Office and experience maintaining project/process documentation.
- Clear and professional communication skills for engaging with service providers and stakeholders.
Ideally, you’ll also have the skills and attributes below but don’t worry if you don’t tick all the boxes. We’re interested in your aptitude, attitude and willingness to learn.
- Experience in compliance, auditing, or government-funded programs.
- Ability to identify gaps and drive continuous improvement in processes.
- Collaborative approach with initiative and willingness to learn in a team environment.
What we offer you
At EY, we’ll fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. We’re proud to be recognised as the #1 WORK180 Endorsed Employer in the Top 101 Employers for Women 2026. Learn more.
- Career development: At EY, your career is yours to shape! We’ll develop you with future-focused skills and equip you with world-class experiences ey.com/au/careerdevelopment
- Flexible work arrangements: Our flexible work policies empower you to balance your professional and personal life, fostering a culture of trust and autonomy.
- A comprehensive benefits package: From a yearly wellness incentive, to access to additional 8 weeks of flex leave per year, and family-friendly policies, including up to 26 weeks of gender-neutral paid parental leave, we cater to your diverse needs to help you thrive both personally and professionally www.ey.com/au/benefits
- Salary: We offer a competitive salary which is open to negotiation pending on skills and experience.
Acknowledgement of Country
EY acknowledges the Traditional Owners and Custodians of the lands on which EY offices are located around Australia. We pay our respects to their cultures, and to their Elders — past, present, and emerging. Find out more about our vision for reconciliation at ey.com/en_au/careers/indigenous
Inclusiveness is core to who we are and how we work together, driving value for our people and for our business. We encourage applications from people of all ages, nationalities, abilities, cultures, sexual orientations, and gender identities and are committed to providing an equitable and barrier free recruitment experience for all. We encourage you to share any support and adjustments you need to be your best and participate equitably in our recruitment process. We understand sharing your needs with us can be daunting, so if you have questions before or during your application, we welcome you to get in touch at contactrecruitment@au.ey.com or +61 3 8650 7788 (option 2). Anything you tell us will be kept completely confidential.
Are you ready to shape your future with confidence? Apply today.
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Our preferred applicant will be required to undertake employment screening by EY or our external third-party provider.
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