Associate Customer Service Manager
Stryker · Seoul
Work Flexibility: HybridDrive operational excellence and elevate customer experience in a high-impact leadership role supporting a dynamic healthcare business. You will lead day-to-day customer service operations, optimize end-to-end order management, and strengthen cross-functional collaboration to deliver consistent, high-quality outcomes. This is an opportunity to shape processes, develop talent, and create measurable impact across Korea.
What You Will Do
- Lead a team of customer service professionals, allocating work, monitoring performance, and ensuring delivery against defined targets
- Lead and supervise daily customer service operations to ensure stable execution and adherence to service timelines
- Manage end-to-end order processes including order entry, returns, backorders, and invoicing, ensuring accuracy and on-time fulfilment
- Monitor order backlog and resolve discrepancies to maintain service levels and customer satisfaction targets
- Support key accounts across dealers and hospital channels, ensuring consistent service delivery and issue resolution
- Identify process gaps and implement continuous improvement initiatives to increase efficiency and reduce cycle times
- Standardize workflows and enforce adherence to operating procedures across the team
- Collaborate with Sales, Supply Chain, Finance, and Logistics to align on customer requirements and resolve operational challenges
What You Will Need
Required:
- Minimum 10 years of experience in customer service, operations, or order management
- Minimum 2 years of experience leading or supervising a team
- Experience managing end-to-end order management processes
- Working proficiency in English (spoken and written)
- Strong hands-on knowledge with ERP systems (e.g., SAP, JDE, or equivalent)
Preferred:
- Experience in the medical device or healthcare industry
- Active participation in ERP implementation or enhancement
- Demonstrated contributions in Process enhancement, automation initiatives