AVP Operations Support
HSBC · Mumbai
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Business Descriptor:
Within International Wealth and Premier Banking (IWPB), we serve 41 million customers globally, including 6.7 million who are international, from retail customers to ultra high net worth individuals and their families. We help our customers to take care of their day-to-day finances and to manage, protect and grow their wealth. Our international network and breadth of expertise enable us to deliver on HSBC’s purpose of opening up a world of opportunity by providing our customers with borderless banking and world-class wealth management through best-in-class, mobile-first capabilities and exceptional people. Our key areas of operations include Retail Banking and Wealth Management, Asset Management, Private Banking and Insurance.
We are currently seeking an experienced professional to join the International Wealth & Premier Banking team.
Job Title: Assistant Vice President (AVP) – Operations Support
Job Introduction
Purpose of this role is to fulfil the responsibility of First Line of Defense and Operations support activities to ensure that IWPB CCS is fully compliant with, Regional Guidelines, FIM, Regulatory and other Group standards. Coordinate audit function of FLoD team and manage the deliverables of team. Ensure co-ordination and submission on all audit requirements which includes Group audit, RBI, Concurrent, Global Internal Audit and External audits. To ensure a satisfactory rating on all internal and external audit with respect to Collections.
- Role holder is responsible for the end to end oversight and verification of the appropriateness of operational Risk management within the business, including key control monitoring activity.
- Ensure an appropriately detailed control monitoring plan is developed at least on an annual basis that sets out the key control monitoring activities that will be completed over next year.
- Perform vendor audits for CCS function at regular intervals to ensure compliance with group and local guideline on vendor management
- Perform oversight reviews on operations outsourced to GSC CCS, which includes Tele-calling function, Dialler Management and Collections Operations to ensure functions are performed as per laid down guidelines.
- Need to cultivate risk control and ownership disciplines within IWPB teams. Strong interpersonal and communication skills to work with various internal partners, IWPB teams and different departments towards common goals
- Governance & Administrative support
Principal Responsibilities
- Ensure all units within CCS are compliant to the group policies and guidelines issued by ASP
- Ensure that no high risk / repeat findings are identified in the audits from regulators / GIA etc conducting audits to strengthen the first line of defense, educate and up skill stakeholders on risk mitigation.
- Basis the Internal Control Monitoring Plan, assess the control effectiveness on all the key processes around critical risks identified.
- Release and monitor audit governance's dashboards and control testing results within timelines.
- Ensure coverage of vendors based on exposure and risk. Agree and implement strong governance approach to ensure adequate risk governance. Ensure complete alignment to C19 , C23 and other applicable global initiatives/directions
- Ensure 1st line of defense accountabilities are met & Risk Control Assessment (RCA) and periodic testing Internal Control Monitoring Plan (CMP) are executed and dashboards are prepared and released.
- Assist the line management in the process of Regional Guidelines / FIM / GSM confirmations & dispensations
- Conduct sample Quality checks key Collections controls and publish the results/findings through the QC reports. Perform, monitor and supervise vendor audits for CCS and publish findings/recommendations.
- Ensure that the IWPB CCS function is compliant to all group, local & regulatory guidelines
- Review of previous audit reports at periodic intervals to check for ongoing compliance
- Maintain awareness of operational risk including its identification, assessment, mitigation and control, loss identification, testing and reporting
- Ensure submissions/returns are delivered as per set timelines
- The incumbent’s primary challenge will involve submission of returns to internal / external stake holders in a time bound manner.
- The incumbent has to maintain the delicate balance between business growth & compliance / risk without any resultant financial, reputation, operational or other non-financial losses as far as possible.
- The incumbent will have to identify irregularities / non compliances & also work towards closure of these items.
- Collaborate with INM BCM Coordinators and DBIRO team to complete the activities for IWPB CCS.
Role Requirements / Education Qualifications / Certifications / Experience:
Experience and Capabilities:
- Minimum of 3 + years of experience in Risk and Control Management (Risk and Issue management / Compliance).
- Control testing and Control Monitoring Assessment (CMA) skills and experience.
- Stakeholder management experience, especially impactful communication, negotiation, influencing, analytical skills and running project governance.
- Good understanding and knowledge of Operational Risk and Internal Control principles and ability to assess risk trends.
- Attention to detail combined with strong delivery focus and ability to meet aggressive timeframes with quality results.
- Implementation, change management and benefits realization.
- Tracking, Reporting and Governance experience.
- Sound knowledge on the Banking sector in general.
- Delivery at Pace & Achieving excellence.
Qualifications
- Graduate in any discipline preferably in a numerate discipline
Pro-tip : Familiarity with AI-enabled tools is an advantage.
Job Function
Branch and Retail Banking
Primary Location
Asia Pacific-India-Mumbai
Eligibility Criteria
- India Bank / INM employees will be eligible to apply to this role after completion of 12 months in the current role/position at the time of application on level transfer and/or promotion.
- Entity Employees (not from India Bank) to be guided by their internal policy on tenure completion in current role at the time of application before applying and share line manager approval once shortlisted
- INM Employees in scope of WPB Career Progression Framework not eligible to apply to roles within the purview of the Framework.
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.
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Issued by The Hongkong and Shanghai Banking Corporation Limited, India