IT&D Manager, EUC
Reckitt
- Show More Options
- IT&D Manager, EUC
- City: Warszawa
- We are Reckitt
- Home to the world's best loved and trusted hygiene, health, and nutrition brands. Our purpose defines why we exist: to protect, heal and nurture in the relentless pursuit of a cleaner, healthier world. We are a global team united by this purpose. Join us in our fight to make access to the highest quality hygiene, wellness, and nourishment a right and not a privilege.
- Information Technology & Digital
- In IT and D, you'll be a force for good, whether you're championing cyber security, defining how we harness the power of technology to improve our business, or working with data to guide the innovation of consumer loved products.
Working globally across functions, you'll own your projects and process from start to finish, with the influence and visibility to achieve what needs to be done. And if you're willing to bring your ideas to the table, you'll get the support and investment to make them happen.
- Your potential will never be wasted. You'll get the space and support to take your development to the next level. Every day, there will be opportunities to learn from peers and leaders through working on exciting, varied projects with real impact. And because our work spans so many different businesses, from Research and Product Development to Sales, you'll keep learning exciting new approaches.
- About the role
This role focuses on delivering great end user experience for Reckitt employees across the globe using latest and greatest technologies to manage Reckitt endpoints. You will be joining a team of passionate and talented professionals and working alongside Reckitt vendors to assess, pilot and deploy their latest product features or new products. You will be accountable and responsible for managing the End User Computing roadmap for existing and new products to be deployed in Reckitt.
Your responsibilities
This position is accountable for:
- The IT&D EUC Manager will be responsible for guiding the architecture and technology solutions underpinning Reckitt’s endpoints infrastructure. The desired outcome is to deliver a high performing continuously improving end user experience as part of Reckitt’s Digital Workplace.
- Acting as the owner and focal point for this business-critical internal product used daily by over 35k+ employees and partners in Reckitt.
- Defining the product roadmap and the capabilities required.
- Understanding the technical landscape and involving the correct SMEs as required.
- Creating, reviewing and/or approving of design changes in this technical domain.
- Accountability for support and maintenance, leading and managing the outsourced support team.
- Managing the EUC area against agreed budgets for licensing and support costs. Working with finance and procurement teams on contract renewals and changes.
Scope:
- As the EUC Manager, the role is responsible to ensure that the EUC roadmap is defined, and that any technology deployment or change is successful and optimised in terms of capability, flexibility and simplicity.
- Is accountable for the End User Computing service and availability. Delivers ongoing support and maintenance of the Product thorough a partner-led outsourced team. Acts as an escalation point for technical teams and provides guidance and hands on expertise.
- Manages the outsourced partner against contractual obligations and cost.
- Manages subscriptions ensuring costs are optimised within Reckitt’s Enterprise Agreement.
- Adheres to the architecture and technology governance processes for the Reckitt technology landscape. Leads and/or facilitates the development of appropriate standards and best practices in EUC domain, in addition to the paths by which they may be achieved and monitored.
- Communicates detailed technical information in both written and verbal form across a wide range of audiences, including business stakeholders, users, developers, project management, and other architects.
- Collaborates with Reckitt colleagues, customers, vendors, and other parties to understand and develop solutions. Working closely with Cyber, Procurement and Privacy teams to ensure compliance is maintained.
- Develops a sound understanding of existing relevant technology, vendors, systems and processes, their strengths and limitations, providing practical solutions on how they may be improved and developed.
- Participates in the evaluation and/or selection of configurations, solutions or products, including, vendor and product evaluations.
- Applies strong analysis, research and problem-solving skills across a wide array of systems and situations, including those which may be unfamiliar, in order to address critical issues.
- The experience we're looking for
- 5+ Years of relevant technical IT experience.
- At least 5 years hands on experience of MS Intune at scale (more than 10k users).
- Preferably, professional experience including:
- Deployment and management of Windows 10/11 in large, geographically spread organizations (15k devices or more)
- Deployment and management of Microsoft 365 Apps using MS Intune/Office Portal
- MS Windows deployment using Autopilot
- Licensing approaches and available user licensing SKUs
- Identity and application access (i.e. Active Directory / Azure AD)
- Experience working in remote / virtual global teams with diverse geographic project delivery.
- Experience of managing outsourced / offshore project and support teams.
- Fluent English written and spoken.
- Good commercial focus.
- Process and ITIL documentation requirements.
- Previous experience of GxP environments would be an advantage but not required.
- Organizational Migration, divestment, or deployment experience would be an advantage but not required.
- The skills for success
- Product Development, system development, Project Management, Programme Management, Design Thinking, Process Automisation, IT Service Management, Innovation Processes, Innova