Head of Commercial Banking Learning, Executive Director

JPMorgan Chase · New York City

Shape how Commercial Banking teams learn, grow, and deliver results. In this role, you’ll set the learning strategy and deliver a practical, role-based curriculum aligned to business priorities. You’ll partner with senior leaders to clarify needs, focus investments on what matters most, and drive measurable performance outcomes. You’ll scale high-quality learning experiences across modalities, grounded in real Commercial Banking scenarios.

As an Executive Director, Head of Commercial Banking Learning in Commercial Banking Learning within the Commercial & Investment Bank, you will set the learning strategy and deliver an integrated, role-based curriculum aligned to Commercial Banking business priorities. You will serve as a trusted advisor to senior stakeholders—challenging and refining requests, translating business priorities into clear performance outcomes, and ensuring learning investments drive meaningful impact.

Job responsibilities

Serve as the senior learning advisor to Commercial Banking executives, demonstrating a strong understanding of Commercial Banking strategy, client coverage model, products and solutions, credit lifecycle, risk mindset, and performance drivers.
Lead thoughtful discussions with stakeholders, provide a clear point of view on learning priorities and solutions, and challenge requests that are unclear, duplicative, low-impact, or misaligned to strategic priorities.
Translate stakeholder requests into clear business and performance challenges by identifying target audiences, current versus desired performance, root causes, constraints, and measurable outcomes.
Establish governance to ensure learning priorities reflect the Commercial Banking agenda (e.g., annual and quarterly planning, demand management, sponsorship, and decision rights).
Own the multi-year learning strategy and roadmap for Commercial Banking, ensuring a clear connection to business goals (e.g., revenue growth, client experience, prudent risk-taking, productivity, and talent readiness).
Assess current and emerging capability needs across Commercial Banking to support both business performance and future talent readiness, and ensure learning experiences are practical, relevant, and grounded in real Commercial Banking scenarios.
Oversee end-to-end program design and delivery across modalities (in-person, virtual, blended, digital), with consistent quality standards and learner experience, and scale solutions across regions and segments while allowing targeted customization where needed, maintaining consistency in core standards and learner experience.
Partner with subject matter experts and approved vendors to develop and deliver content, ensuring materials reflect Commercial Banking realities and are adoption-ready for the field.
Define and measure success through meaningful business and learner outcomes (e.g., time-to-productivity, proficiency/assessment results, manager-observed behavior change, adoption, and business-aligned key performance indicators where appropriate).
Create a continuous improvement loop using data and stakeholder feedback; retire or redesign low-value learning and reinvest in high-impact capability builds.
Build and lead a high-performing team (clear direction, coaching, development, effective ways of working, and delivery rhythms), collaborate with other Learning Leads to ensure consistency across the Commercial and Investment Bank where appropriate (with purposeful differentiation for Commercial Banking), drive strong program management, resource planning, and budget/vendor oversight with transparent communication of progress and trade-offs, and partner with relevant stakeholders (including Technology, Human Resources, and other corporate functions) to ensure learning content and delivery follow appropriate governance and review expectations while remaining practical, business-relevant, aligned to broader priorities, and effectively communicated.

Required qualifications, capabilities, and skills

Have significant experience (typically 10+ years) in Learning & Development, enablement, talent, or business roles, supporting Commercial Banking, Credit, Payments, or related financial services businesses.
Demonstrate Commercial Banking (or closely related) business understanding sufficient to diagnose needs, challenge assumptions, and advise leaders credibly.
Show proven ability to influence senior stakeholders, manage competing priorities, and translate strategy into executable learning roadmaps.
Bring people leadership experience and strong matrix collaboration skills.
Have a track record of measuring outcomes and reallocating effort toward highest-impact work.

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

Lead Commercial Banking learning strategy and role-based curriculum aligned to business priorities, performance, and impact.

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