Wealth Management KYC Team Lead - Vice President

JPMorgan Chase · Hong Kong

In J.P. Morgan, the Wealth Management Operations team plays a critical role in ensuring that as an organization, we are compliant with multiple regulations, in order to protect the bank’s reputation and ﬁnancial assets.

As a Vice President within the Wealth Management KYC Periodic Renewal team, you will be at the forefront of managing the KYC of Wealth Management APAC clients. You will play a pivotal role in helping us achieve high performance and quality, while ensuring that AML and KYC policies are adhered to. As a subject matter expert in the Wealth Management sector, you will have the opportunity to bridge the knowledge gap, develop our team, and build strong partnerships with Bankers/Banking Team, LOB Operations, and Compliance.

Job Responsibilities

Manage the team’s pipeline/performance against key metrics and objectives, consistently helping the team meet SLAs
Provide own/broader team with subject matter expertise and guidance; model and drive creative problem solving and solid decision making based on guidelines, policies, and insights
Cultivate an environment of strong team work and client focus
Operate as escalation point for the team
Lead collaborative dialogue with partners/stakeholders to advance the book of work, improve processes/systems, understand changes, resolve challenges
Challenge existing processes and execute improvement initiatives that simplify workflows, improve client experience, leverage emerging technologies and strengthen the control environment
Lead strategic change and transformation initiatives, coordinating cross-functional programs with Technology, Product, and global AML/KYC partners to improve scalability, automation, and client experience.

Required qualifications, capabilities, and skills

Bachelor’s Degree in Finance, Economics or other related disciplines
At least 8 years of KYC or related experience, with understanding of KYC, AML and regulatory requirements (i.e. HKMA and MAS)
Effective in a team setting, but also a self-starter able to operate with minimal oversight.
Outstanding client management, partnership building, leadership and direct experience of dealing with multiple stakeholders, with the ability to handle escalations and drive to resolution.
Strong research, analytical and comprehension skills, with ability to critically analyze client risk / controls.
Demonstrated experience in challenging existing processes and initiate change within the team.
Fluency in written/spoken Mandarin or Cantonese

Preferred qualifications, capabilities, and skills

Experience within the Wealth Management sector
Professional certifications in AML/KYC (e.g., CAMS, ICA)
Experience leading improvement initiatives (process re-engineering, automation, workflow tooling, operating model redesign) in a regulated environment.

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Lead the Wealth Management KYC team and protect the bank's reputation and financial assets!

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