Key Account Manager Onkologie (Region Nord, Oberösterreich und Niederösterreich)

Johnson & Johnson · Vienna · €62,200–€99,935 (stated in the posting)

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At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com.

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

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Job Description:

Job purpose

• Link between Janssen and Health Care Professionals (doctors, KOLs, nursing), promoting the optimal use of our products through in-label promotion, information and implementation of activities in local stakeholder network.
• The activity is within the framework of the applicable legal requirements

Job responsibilities 

• Main point of contact for HCPs for products within an assigned region for the respective therapeutic area
• Building and intensifying a deep and comprehensive therapeutic understanding and Knowledge
• Ensuring "best in class interactions" with all relevant stakeholders
• Ongoing evaluation of and focusing on customer needs
• Building long-term partnerships
• Interactions with individual customers through various communication channels (e.g. digital)
• Regular observation and analysis of product and market development in the region
• Development and implementation of stakeholder outreach plans together with medical and commercial on the basis of systematic customer / market observation and evaluation of customer needs
• Management of defined territory & accounts
• Local implementation of the national brand strategy
• In-label product promotion as well as planning, organization and implementation of
  customer activities in accordance with the defined customer / account strategy
• Organization of scientific and proactive events
• Coordination lead for internal partners regarding communication with HCPs (e.g. MAF for “off-label” questions)
• Delivering customer insights, activity planning and analysis based on documentation
  of customer information in the CRM system (iConnect)
• Documentation of important information on the use of our products, market developments and competitive activities including PV reporting
• Optimization of the efficiency and effectiveness of our customer activities (activity planning / resource planning)
• Identification of opportunities for improvement in local patient management
• Developing suggestions for customer-focused activities
• Accountable for full compliance and activities with laws, J&J regulations and HCBI principles. Role models JNJ Credo.

Key Competencies

• Strong account management, business acumen and networking skills
• Team player with good interpersonal skills and ability to interact effectively with internal and external stakeholders
• Ability to coordinate cross functional initiatives effectively
• Ability to guide and provide feedback to maximize performance of individuals and/or groups.
• Excellent interpersonal communication skills with individuals as well as group audiences to present complex subjects
• Ability to leverage digital communication channels
• Externally focused, excellent presentation skills, results-oriented
• Ability to create an atmosphere of trust and mutual respect both internally and externally
• Seeing the big picture whilst also being very analytical and with an eye for details as needed
• Ability to think out-of-the-box and propose creative solutions to meet customer needs
• Understanding of ethical considerations and responsible AI practices, ensuring compliance with industry standards and organizational policies.
• Demonstrated ability to rapidly learn, evaluate, and adopt new AI tools and ways of working to meet evolving business needs.
• Hands-on experience generating prompts — creating, refining, and measuring prompts to boost workflow efficiency and performance.
• Understanding AI concepts and use cases, including agentic AI, with the ability to translate business processes and workflows into AI opportunities.
• Proven experience leveraging Artificial Intelligence (AI) technologies to enhance personal productivity and/or department performance.
• Ability to collaborate with Technical teams to identify AI requirements, evaluate feasibility, and accelerate AI-enabled ways of working adoption.

Required Skills:

Preferred Skills:

The anticipated base pay range for this position is:

Benefits:

In addition to base pay, we offer the following benefits*: an annual bonus with set target (% of pay) depending on pay grade / location, where the actual amount is based on the employees’ and companies’ performance of the previous calendar year, or sales commissions. Moreover, we offer vacation days, parental leave for a minimum of 12 weeks, bereavement leave, caregiver leave, volunteer leave, well-being reimbursement, programs for financial, physical and mental health. We also offer service anniversary and recognition awards, and subject to the terms of their respective plans, employees - and in some location’s eligible dependents - can participate in several insurance plans. For more information, visit Employee benefits | Supporting well-being & career growth | Johnson & Johnson Careers.

*This is for informative purposes only. Amounts and actual benefits may vary by location and are subject to change.

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