Sr Manager, Technical Product Management

Johnson & Johnson · Beijing

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At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com.

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

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At Johnson & Johnson, we believe health is everything.

Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated and cured, where treatments are smarter and less invasive, and solutions are personal.

We are looking for a Senior Manager – Technical Product Management, to lead and provide thought leadership for Customer Engagement and digital related manage and provide leadership for selected customer platforms based in Beijing. This role within the Innovative Medicine APAC team - HCP Experience Product Group – will engage business stakeholders to shape strategy and enable best-in-class customer experience to Health Care Professionals (HCP) from field engagement teams and digital touchpoints in a product centric operating model.

This role reports into the regional HCP Experience Product Group Director and operates in close partnership with the China business leadership and technology teams, as well as strong alignment to regional leadership.

The primary focus of this role will be to provide senior technical product vision and leadership for China customer engagement capabilities, spanning multiple internal J&J platforms and external China eco-systems. This role owns the vision and leads the prioritization of new technical features and enhancements for their portfolio of products. This role will partner closely with the Business Product Owners, global & regional technology leaders, architecture and technology services and multiple cross functional teams to develop, ensuring accountability for product roadmaps, solution design and implementation planstechnical delivery and value realization that accelerate our capabilities in China to meet the business strategic objectives. 

Leadership Responsibilities

• Ability to think strategically with a product centric and big picture orientation in a local China, regional and global context
• A strategic problem solver with good technical knowledge and strong communication, leadership and influencing skills
• A flexible leader that thrives in a complex, fast paced, multi-national and constantly evolving technology and business environment
• Lead effectively through matrixed, crossfunctional and evolving governance structures, influencing outcomes without reliance on formal authority
• Provide senior product and technology leadership in complex, highvisibility transformation initiatives involving multiple markets, vendors and senior stakeholders
• Ability to synthesise business strategy with pragmatic decision making and innovative thinking to meet business long and short-term goals
• An authentic leader committed to diversity and the practices that create a passionate, energetic and exciting work environment that recognizes and rewards collaboration, performance and inclusion
• Strong understanding of the healthcare business and its operating environment (e.g., trends, competitors, compliance landscape, and regulatory environment) and the potential impact on the J&J technology portfolio

Technology Responsibilities

• “Technology specialist” who can span multiple technology solution domains. Evaluate key technology trends and impact on various business processes. Find opportunities for areas where technology can drive differentiation in outcomes
• Leads and sets a clear product vision, is responsible for multi-generation product strategy; Maximizes value by identifying and prioritizing the product features by business value
• Cultivate relationships with external agencies, partners, J&J suppliers and customers, to develop deep insights into the needs of our business departments, patients, customers, markets and communities and become the go-to person for our business / technology partners
• Ability to apply strong user experience knowledge to translate customer and business needs into intuitive, scalable and effective digital experiences across platforms and touchpoints
• Be a technology product leader, working with business partners to identify unmet needs, propose solutions, and assist in the development of business cases and product/project charters
• Champion, govern and continuously evolve Agile ways of working for regional product teams, including product roadmaps, backlogs and delivery cadences
• Conduct Business Analysis: Map out business process; Capture business requirements and specifications (story boards, use cases); support translation into technical requirements
• Identify process “pain points” and early improvement opportunities. Build business case for improvement initiatives (e.g., impact, feasibility, and investment required). Create implementation plans for improvement initiatives including timeline, owner, and key landmarks
• Have a regional/global view on technology solutions, building a good understanding of business practice in other countries through a network of IT colleagues, in order to leverage or create harmonised solutions where possible
• Proactively match business needs with existing J&J technology capability, by showcasing local/regional best practice with key stakeholders, encouraging adoption of core systems and highlighting value in a business context
• Provide rapid prototyping and conceptual designs where requirements are ambiguous or unproven
• Ensure J&J information and assets are appropriately managed, valued and protected in accordance with Information Asset Protection and Compliance policies

• Contribute to investment planning, vendor cost management and portfolio optimization to drive sustained business value
• Up to 20% International travel may be required

Competencies

• Mandarin and English language (spoken & written) in a business and technical context
• Excellent communication and interpersonal skills, both written and verbal, and comfortable communicating and collaborating across all functions and with internal and external partners across China and APAC markets
• Demonstrated people leader, with a track record of team development and management
• A flexible individual that thrives in a complex, fast paced, multi-national and constantly evolving technology and business environment
• Highly organized, detail-oriented, and able to work in a dynamic and fast-paced environment
• Strong problem-solving skills and a proactive approach to tackling challenges
• Continuous learner, able to demonstrate a familiarity with current trends and
• Capable to take a “hands-on approach” to experiment and try things if needed
• Genuine passion for technology, understanding how things work, and for applying technology to bring value to business and customers
• Knowledge of pharmaceutical or healthcare industry

Qualifications

• Minimum of 10+ years of Information Technology experience and matrix teams within large enterprise organisations
• Strong knowledge of platforms and technologies comprising the Pharmaceutical customer ecosystem e.g. Tencent Meeting / WeCom services, Veeva SFA, Salesforce Life Sciences Cloud, Marketing Automation (Hypers), SalesForce Effectiveness (SFE) and HCPO/Patient Portal
• Knowledge of related technical domains such as Content Lifecycles (Veeva Vault, Modular Content) and Data Analytics/Data Science will be highly regarded
• Experience of HealthCare solutions for engaging Doctors, Careers or Patients through in-person or digital channels is highly desired
• Proven track record of successful project delivery in China with a complex, global organization is required.
• Understanding of the business impact of different solutions and ability to assess impact and communicate the tradeoffs between business needs, technology requirements, timelines, costs and risks is required.
• Working knowledge of SDLC, Agile and rRDM including requirements elicitation, system design, development and validation/regulatory requirements.

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