Lead, Health Services
Royal Caribbean Group · Miami
Journey with us! Combine your career goals and sense of adventure by joining our exciting team of employees. Royal Caribbean Group is pleased to offer a competitive compensation and benefits package, and excellent career development opportunities, each offering unique ways to explore the world.
We are proud to be the vacation-industry leader with global brands — including Royal Caribbean International, Celebrity Cruises and Silversea Cruises — the most innovative fleet and private destinations, and the best people. Together, we are dedicated to turning the vacation of a lifetime into a lifetime of vacations for our guests.
The Royal Caribbean Group’s Legal Team has an exciting career opportunity for full- Lead, Care Management reporting to the AVP, Clinical Operations.
The position is onsite and based in Miami, Florida
The position is also not eligible for work authorization sponsorship.
Position Summary:
The Lead, Crew Population Health & Disease Prevention is responsible for the development, implementation, and oversight of fleet-wide population health initiatives focused on chronic disease prevention, health promotion, wellness, and preventive care strategies. This role is dedicated to optimizing crew health outcomes, reducing health-related risks, and supporting safe, sustainable maritime operations.
The Lead provides leadership and oversight for the Manila-based team of wellness nurses and works collaboratively with shipboard and shoreside Clinical Operations teams to ensure an integrated and effective approach to crew health and wellness. This position plays a key role in advancing the organization's global health strategy through preventive care, early intervention, health education, and data-driven population health programs.
Reporting to the AVP, Clinical Services, the Lead serves as a subject matter expert in population health management and preventive medicine while fostering a culture of health and wellbeing throughout the crew population.
This position is based in the Miami Corporate Office and requires periodic domestic and international travel (approximately 10-15%).
Essential Duties and Responsibilities:
Clinical Program Oversight
- Establish program goals, key performance indicators (KPIs), and outcome measures to assess effectiveness and drive continuous improvement.
- Monitor population health trends and evaluate program performance through data collection, analytics, and reporting.
- Provide quarterly population health reports, insights, and recommendations to executive leadership.
- Identify crew members at elevated risk for medical debarkation and ensure timely escalation and coordination with Medical Operations and Risk Management teams.
- Develop, maintain, and regularly update standard operating procedures (SOPs), guidelines, and workflows related to population health and disease prevention programs.
Leadership & Team Management
- Lead, mentor, and manage the wellness nursing team, ensuring consistent delivery of care coordination services and program compliance.
- Establish team goals, performance expectations, and professional development opportunities.
- Foster collaboration between shipboard and shoreside clinical teams to support continuity of care and optimal health outcomes.
Cross-Functional Collaboration
- Partner with stakeholders across Clinical Operations, Medical Operations, Risk Management, Human Resources, Communications, Public Health, and other departments to ensure alignment and effective execution of health initiatives.
- Participate in multidisciplinary case review discussions involving active medical, complex, or litigated cases.
- Champion innovation and continuous improvement in population health and disease prevention programs.
Compliance & Regulatory Responsibilities
- Ensure all programs and practices comply with company policies, applicable healthcare regulations, and industry standards.
- Maintain the confidentiality and security of Protected Health Information (PHI).
- Adhere to all company policies and procedures.
- Perform other duties and responsibilities as assigned.
Qualifications, Knowledge and Skills:
- Active Registered Nurse (RN) license.
- Minimum of five (5) years of experience in case management, population health, wellness, disease management, occupational health, or a related clinical field.
- Minimum of three (3) years of leadership or people management experience.
- Demonstrated experience designing and implementing wellness, preventive health, or chronic disease management programs.
- Strong clinical judgment with the ability to assess complex medical situations and determine appropriate interventions.
- Experience analyzing healthcare data, developing clinical metrics, and evaluating program outcomes.
- Strong knowledge of preventive health, chronic disease management, health promotion, and population health principles.
- Excellent verbal, written, and presentation communication skills.
Preferred Qualifications
- Certification in Case Management (CCM), Population Health, Public Health, Occupational Health, or Wellness Coaching.
- Experience supporting maritime, travel, occupational, or international workforce populations.
- Bilingual or multilingual capabilities; proficiency in a second language is strongly preferred.
- Experience managing remote or globally distributed healthcare teams.
Technical Skills
- Advanced proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
- Experience with electronic health records and case management systems.
- Working knowledge of systems such as PeopleSoft, AIRTS, RMIS, SeaCare, and other healthcare information systems preferred.
Physical Requirements & Working Conditions
The physical demands described herein are representative of those that must be met by an employee to successfully perform the essential functions of this position, with or without reasonable accommodation.
- Regularly required to sit, stand, communicate, write, review documentation, analyze data, and operate a computer and other office equipment.
- Must be able to communicate effectively and assess information in a fast-paced business environment.
- Occasionally required to walk on docks, board vessels, and ascend or descend stairs and gangways.
- Domestic and international travel may be required.
- Visual requirements include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
Work Schedule
- Regular business hours: 9:00 AM to 5:00 PM Eastern Time
- Based at the Miami Headquarters office.
- Additional hours may be required to support operational needs across global time zones.
Agency and Third-Party Submissions: Please note this is a direct search by the Company, and applications through agencies and other third parties will not be accepted, nor will fees be paid for unsolicited resumes. Any unsolicited resumes will be considered the Company's property.
We know there's a lot to consider. As you go through the application process, our recruiters will be glad to provide guidance, and more relevant details to answer any additional questions. Thank you again for your interest in Royal Caribbean Group. We'll hope to see you onboard soon!
It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race, color, religion, sex, age, national origin, disability, sexual orientation, sexuality, gender identity or expression, marital status, or any other characteristic protected by law. Royal Caribbean Group and each of its subsidiaries prohibit and will not tolerate discrimination or harassment.
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