Field Service Engineer- Chennai
Fresenius Medical Care · Chennai
- Provide on-site technical interventions, including installation, training, repair, and maintenance, to ensure optimal operation of machinery at client sites.
- Engage with customers to deliver necessary technical support, fostering strong and positive customer relationships.
- Collaborate with the sales and dealer teams by sharing technical insights and support to enhance sales opportunities and business growth.
- Complete required technical training and assessments to continually enhance technical proficiency and deliver high-quality service to clients.
- Achieve service targets by negotiating and securing Service Contracts and spare part sales, while managing billing, invoicing, and accounts receivable related to routine service activities.
- Oversee personal inventory, including spare parts and tools, ensuring adequate stock levels and proper management.
- Execute technical tasks assigned by team leadership in a timely and efficient manner.
- Utilize technical management systems effectively to ensure accurate and complete data entry.
- Document all technical activities thoroughly in Field Service Reports, CRM software, and other prescribed administrative records.
- Mentor junior engineers through technical escalation support and customer relationship building
- Aid and support your Area Technical Manager in managing the cadence of Preventive Maintenance and timely installations
- Support other Area Technical Manager locations when Dynamic Resource Allocation is required and requested by your manager
- Monthly KPI evaluation for Engg. & Sr. Engg. For a defined cluster
- Takes up managing clusters and support cluster engineers on operational activities
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