Senior Business Process & Governance Manager
Société Générale · Warsaw
Responsibilities
The COO Office, Transformation, Process & Risk Manager plays a key to support the continued growth and transformation of Societe Generale Poland by strengthening governance, operational efficiency, and organizational resilience
The role is responsible for leading business transformation initiatives, supporting process optimization and governance activities, and contributing to the identification and mitigation of operational risks. Acting as a trusted partner to the COO, the incumbent ensures effective coordination across business lines and support functions while helping maintain a strong control and risk culture within the organization.
The role acts as the COO's trusted delegate, providing direct support on strategic priorities, governance matters, and executive decision-making
This role offers broad exposure to Corporate and Investment Banking activities and supporting functions, including Capital Markets, Global Banking, Transaction Banking, Securities Services, Operations, IT, Finance, Compliance, Legal, Human Resources, and Real Estate.
The role is based in Poland and covers CIB activities. Given the strong integration of activities within Societe Generale Group, the role requires multiple interactions with international stakeholders.
The role is currently an individual contributor position with significant transversal leadership responsibilities across the organization.
Your future scope of responsibility will cover:
1. Business Transformation & Change Management
Lead and coordinate strategic and operational transformation initiatives across SG Poland
Support the design and execution of business improvement roadmaps
Drive change management activities to facilitate the successful implementation of new operating models, processes, systems, and regulatory requirements
Identify risks associated with transformation initiatives and propose appropriate mitigation actions
Coordinate stakeholders across business, operations, IT, risk, compliance, legal, and support functions
2. Business Process Management & Governance
Review, document, standardize, and optimize business processes
Support business units in aligning procedures with internal policies, regulatory requirements, and industry best practices
Ensure effective implementation of process changes across teams
Conduct regular process reviews to identify efficiency opportunities and strengthen the control environment
Contribute to governance initiatives supporting operational excellence and sustainable growth
3. COO Office Support & Governance
Act as designated backup to the COO and ensure continuity of key activities during periods of absence
Prepare executive presentations, dashboards, and management reports for senior leadership
Develop a strong understanding of all activities coordinated by the COO Office
Work closely with Operational Risk, Business Continuity, Data Governance, and Third-Party Risk specialists to identify risks and recommend mitigation actions
Become the back up of experts to ensure a continuity of operations
Coordinate and chair the Regulatory Reporting Committee and monitor the execution of agreed actions
Support continuous improvement of the COO Office operating model and governance framework
Profile required
You will be best suited for this role if:
You have a Master's degree in Business Administration, Finance, Engineering, Information Systems, Operations Management, or a related discipline
You have minimum 7 years of experience in Business Management, COO Office, Transformation, Operations, Process Excellence, or Project Management roles
You have worked within Corporate & Investment Banking environments
You have a good understanding of Transactional Banking and Fixed Income / Foreign Exchange activities
You have a proven track record of delivering transformation and process improvement initiatives
You intreract with senior executives and manage cross-functional stakeholders
You know Lean or Six Sigma (certification is a strong advantage)
You speak both English and Polish fluently
You have excellent Leadership & Stakeholder Management skills: influencing, working effectively across organizational boundaries, communication and presentation, ownership and accountability mindset, judgment and decision-making
You have well-developed Analytical & Organizational skills: problem-solving and critical-thinking, attention to detail, managing multiple priorities and working under pressure, resilience and adaptability in a changing environment
You have a strong understanding of Governance & Risk Awareness: governance, risk management, and control frameworks, commitment to maintaining a strong risk and compliance culture
Why join us
Your future with Societe Generale will include:
Work in a pleasant atmosphere as part of an international team in a brand-new office in the center of Warsaw, designed with facilities for people with disabilities
An active role in an international structure and the opportunity for growth
Access to educational platforms and language courses
Stability
Competitive salary based on seniority and skills
Support in quick adaptation in the company
Extraordinary health package with extensive dental care
Hybrid work (3 office days per week) and one-time bonus for home office equipment
Even more benefits such as meal allowance, holiday fund, sports card and insurance
*Please be informed that we will be accepting only resumes in English.
Business insight
At Société Générale, we are convinced that people are drivers of change, and that the world of tomorrow will be shaped by all their initiatives, from the smallest to the most ambitious.
Whether you’re joining us for a period of months, years or your entire career, together we can have a positive impact on the future. Creating, daring, innovating and taking action are part of our DNA.
If you too want to be directly involved, grow in a stimulating and caring environment, feel useful on a daily basis and develop or strengthen your expertise, you will feel right at home with us!
Still hesitating?
You should know that our employees can dedicate several days per year to solidarity actions during their working hours, including sponsoring people struggling with their orientation or professional integration, participating in the financial education of young apprentices, and sharing their skills with charities. There are many ways to get involved.
Diversity and Inclusion
We are an equal opportunities employer and we are proud to make diversity a strength for our company. Societe Generale is committed to recognizing and promoting all talents, regardless of their beliefs, age, disability, parental status, ethnic origin, nationality, gender identity, sexual orientation, membership of a political, religious, trade union or minority organisation, or any other characteristic that could be subject to discrimination.
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