B2B Sales Specialist (Mandarin & English Speaker)

Concentrix · Ho Chi Minh City

Job Title:

Job Description

The Advisor I, B2B Sales position interfaces with customers via inbound calls, outbound calls, or through the Internet for the purpose of selling basic products and services. This position is responsible for processing customer orders and sales, providing/receiving information, selling client products/service, as well as providing basic customer service support.

Achieve specific sales targets and maximizing sale opportunities on each and every call
Use script and/or probing techniques to determine customer needs and offer the most appropriate product or service to address their needs
Maintain broad knowledge of products, pricing, promotions, and procedures
Ensure service delivered to our customers meets contractual sales goals and other Key Performance Indicators (‘KPIs’)
Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
Clarify customer requirements; probe for understanding, use tools and resources to appropriately provide resolution to the customer
Prepare complete and accurate work including appropriately notating accounts as required
Participate in activities designed to improve customer satisfaction and sales performance
Answer billing questions by talking through components of customer accounts

Location:

VNM Ho Chi Minh City - 4th Flr, QTSC Bldg 1, Quang Trung Software City

Language Requirements:

Time Type:

Full time

More jobs at Concentrix · Sales & Business Development jobs in Vnm Ho Chi Minh