Specialist, Sales Development - Bilingual

Concentrix · San Salvador

Job Title:

Job Description

The Sales Representative is responsible for demonstrating the value and benefits of our client’s products or services through customer engagement, with a primary focus on selling and/or renewing contracts. This role is responsible for effectively articulating the value of products or services to customers.

You have:

2+ years of experience working in a customer service or sales capacity
6 months of B2B Sales experience
Professional English communication skills, B2 minimum
Prior success in achievement of personal and team sales quota/goals
Experience in high-volume calling
Experience learning new technology and data
Problem solving skills
Excellent knowledge of MS Office programs
Experience working with Salesforce.com or similar CRM
Experience or willingness to work from home

You will:

Provide accurate weekly/ monthly/ quarterly sales forecast
Mastery of product knowledge and technical understanding of services to assess client requirements
Initiate steps to help customer concerns/roadblocks prohibiting satisfaction or product usage
Manage external competitive pressures and handle objections to retain customers or win new customers
Manage high volume of customer contacts through phone and email each day – majority of communication is outbound
Work with your team and management to provide a professional experience during all interactions with customers and prospects
Maintain the customer management system (CRM) to ensure all relevant data is captured
Undertake sales motions which might include lead qualification, lead conversion, health checks, being the voice of the customer, or renewing contracts
Work with a team and report directly to a Sales Manager

Career Path Policies (internal talent):

The game-changers must have the approval of his or her immediate supervisor to apply for the call.
Required tenure: 6 months
Required performance: KPIs or goals on target for the business unit to which they belong in the last 3-month period (not average).
Must not have active disciplinary actions.
The game-changer may participate in only one process at a time.
Comply with the learning paths of the Corporate University.
Must remain at least 6 months in the position to which he/she was recently promoted, to be able to apply for another call.
If it is necessary to launch the same call for applications several times, the not selected game-changer will not be able to apply for the same position in the following 2 months.
The process is performed and/or outside working hours, which means that the game-changer should be available in his free time in case we require it.
Any other guidelines that may arise in the Career Path process due to the legislation of each location or client's guidelines will be recorded within the current procedure and platform.

Location:

SLV San Salvador - Blvr. Sta. Elena

Language Requirements:

English (Required), Spanish (Required)

Time Type:

Full time

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