Alabang- Account Receivable/Order to Cash Specialist- Pioneer Account

Genpact · Japan

Sr. Associate - Customer Care - Collections

This position is only open for External Referrals

Ready to turn bold ideas into real-world impact?
At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges.

If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.

Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises.
Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.

Job Description -

PIONEER ACCOUNT, DAYSHIFT, FIXED WEEKENDS OFF

Open for HS and SHS graduates

24 months Accounts Receivable/Order to Cash, Billing, Disputes experience

With or without BPO experience

Debt Collection & Communication

•Reach out to customers with overdue accounts using phone, email, and letters to initiate collections.
Negotiate repayment terms and settlements in accordance with company policies.

Account Monitoring & Reconciliation

Monitor accounts for overdue payments, delayed settlements, credit irregularities, or unapplied items.
Reconcile account balances with customers and address unapplied credits.

Record-Keeping & Reporting

Maintain detailed and accurate records of all customer communication and payment commitments.
Log outcomes of collection efforts and follow-ups in CRM or collections systems.
Prepare and submit regular collection activity reports for management review.

Dispute Resolution & Escalation

Investigate and resolve customer complaints or disputes related to billing or payments.
Escalate unresolved or complex cases to senior staff or legal teams as needed.

Cross-Functional Collaboration

Work closely with departments like Credit Management, Sales, Supply Chain, Cash Application, and others to resolve outstanding issues.
Provide necessary documentation to support third-party collections or bankruptcy cases.

Qualifications -

Bachelors - Business Administration, Bachelors - Communication, Bachelors - Hospitality Management, Bachelors - Information Technology, Bachelors - Marketing

Certifications -

Certified Data Processor (CDP) - LinkedIn LearningLinkedIn Learning, Professional Customer Service - SMG/KRC Poland Human ResourcesSMG/KRC Poland Human Resources

Required Skills -

Account Maintenance, Banking Capital Markets, Cash Application, Credit Underwriting, Loan Servicing, Personal Banking, Retail Banking, Wealth Management

Language

Language Proficiency -

Additional Job Location -

Job Type

Regular

Master Skill List -

Customer Care - Collections

Remote Type -

Work Shift -

Why join Genpact?

Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter
Make an impact – Help global enterprises solve business challenges that matter
Accelerate your career – Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead
Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.
Let’s build tomorrow together.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

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