INP066: Sr. Specialist, Supply Chain Operations

FedEx · Mumbai

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We are looking for an experienced Supervisor – Supply Chain Operations (Pharma Vertical in 3PL logistics ) with 10–15 years of experience in supply chain and logistics operations in India, with strong expertise in 3PL, contract logistics and customer-centric supply chain operations.
The ideal candidate will have hands-on experience managing complex supply chain operations for Pharma and/or MedTech customers, with a strong understanding of the specific quality, compliance, service and operational requirements associated with these industries.
The role will be responsible for managing end-to-end supply chain operations, driving operational excellence, improving productivity and service levels, ensuring compliance, managing customer relationships, and delivering sustainable cost and profitability improvements.

Key Responsibilities

1. End-to-End Supply Chain Operations

• Lead and manage day-to-day 3PL / contract logistics operations across assigned customer accounts or locations.
• Ensure smooth and efficient execution of warehousing, inventory, order fulfillment, distribution and transportation activities.
• Translate customer requirements and contractual commitments into effective operational plans.
• Ensure achievement of agreed SLAs, KPIs, service levels and operational targets.
• Monitor operational performance and take timely corrective actions for gaps and deviations.
• Manage operational capacity in line with business volumes, seasonality and customer growth.
• Ensure business continuity and effective contingency planning.

2. Pharma & MedTech Supply Chain Operations

• Manage supply chain operations for Pharma and MedTech customers, ensuring adherence to customer-specific requirements and applicable quality standards.
• Develop a strong understanding of Pharma/MedTech supply chain requirements related to product handling, storage, inventory management, order fulfillment, distribution and traceability.
• Ensure compliance with relevant customer quality systems, SOPs and regulatory requirements.
• Work closely with Quality, Compliance and customer teams to manage deviations, CAPAs, audits and operational quality issues.
• Ensure appropriate handling and control of sensitive, high-value or regulated products as applicable.
• Maintain strong focus on product integrity, inventory accuracy, order accuracy and traceability.

3. Customer & Stakeholder Management

• Act as a key operational point of contact for assigned customers and stakeholders.
• Build and maintain strong relationships with Pharma and MedTech customers.
• Conduct regular operational performance reviews and business reviews with customers.
• Understand customer priorities and proactively address service and operational concerns.
• Manage escalations effectively and ensure timely closure of customer issues.
• Identify opportunities to improve customer experience and strengthen long-term partnerships.
• Work closely with Sales, Solution Design, Finance, Procurement, IT, Quality and other internal teams.

4. Operational Excellence & Productivity

• Drive continuous improvement across warehouse, transportation and supply chain processes.
• Identify opportunities to improve productivity, resource utilization, process efficiency and service quality.
• Establish and monitor productivity standards for key operational activities.
• Optimize manpower, equipment, warehouse capacity and other operational resources.
• Lead Lean, Kaizen, Six Sigma or other continuous improvement initiatives.
• Identify process bottlenecks and implement sustainable corrective and preventive actions.
• Drive automation, digitization and technology adoption wherever commercially and operationally viable.

5. Inventory & Order Management

• Ensure high levels of inventory accuracy and order fulfillment accuracy.
• Monitor inventory movements, cycle counts, stock reconciliation and inventory controls.
• Ensure timely and accurate order processing, picking, packing and dispatch.
• Monitor inventory variances, damages, losses, expiry and other inventory-related risks.
• Establish effective controls to minimize errors, rework and operational losses.
• Ensure proper documentation and system transactions across the supply chain process.

6. Performance Management & Analytics

• Define, monitor and improve operational KPIs across customer accounts.
• Track metrics such as:
  • On-Time In-Full (OTIF)
  • Order Fulfillment Accuracy
  • Inventory Accuracy
  • Warehouse Productivity
  • Picking/Packing Accuracy
  • Dispatch Accuracy
  • Order Cycle Time
  • Dock-to-Stock Time
  • Cost per Order / Unit
  • Space Utilization
  • Manpower Productivity
  • Customer SLA Compliance

7. Cost & Profitability Management

• Manage operating costs for assigned supply chain operations.
• Identify opportunities for cost reduction, productivity improvement and margin enhancement.
• Monitor manpower, warehouse, transportation, equipment and other operating costs.
• Ensure operations perform in line with agreed financial and commercial objectives.
• Partner with Finance to monitor budget, actual costs, accruals and profitability.
• Develop and execute action plans to improve account profitability.
• Identify and implement value-creation opportunities for customers and the business.

8. 3PL & Contract Logistics Management

• Manage and operate complex third-party logistics and contract logistics environments.
• Ensure adherence to contractual obligations, SLAs, SOPs and commercial commitments.
• Review operational performance against contract requirements.
• Identify contractual gaps, scope changes and opportunities for operational/commercial improvement.
• Support contract renewals, business expansions, transition projects and new customer implementations.
• Ensure effective governance mechanisms are established with customers and internal stakeholders.

9. Quality, Compliance & Risk Management

• Ensure compliance with company policies, customer SOPs and applicable regulatory requirements.
• Support internal, customer and regulatory audits.
• Ensure timely closure of audit observations and corrective actions.
• Establish effective operational controls to minimize risks related to inventory, quality, safety and service.
• Promote a strong culture of quality, compliance and operational discipline.
• Ensure appropriate documentation, training and SOP adherence across operations.

10. Team Leadership & People Development

• Lead, develop and mentor operations teams across assigned locations/accounts.
• Establish clear performance objectives and productivity expectations.
• Build a culture of accountability, customer focus and continuous improvement.
• Identify capability gaps and develop training and development plans.
• Manage workforce planning and resource requirements in line with business volumes.
• Develop high-performing teams and succession pipelines.

11. Transformation & New Business Implementation

• Support new customer onboarding, transition and implementation projects.
• Work with Solution Design and Business Development teams to translate proposed solutions into operational reality.
• Validate operational assumptions, capacity requirements, manpower plans and productivity targets.
• Lead operational readiness activities for new sites, customers, products and services.
• Ensure successful stabilization and handover of new operations to the BAU team.

Required Qualifications & Experience

• MBA in Supply Chain, Logistics, Operations, Engineering, Business Administration or related discipline.
• 10–15 years of relevant experience in supply chain, logistics or operations in India.
• Strong experience in 3PL / third-party contract logistics.
• Proven experience managing end-to-end supply chain or logistics operations.
• Relevant experience working with Pharma and/or MedTech customers within supply chain/logistics operations is strongly preferred.
• Strong understanding of warehousing, inventory management, order fulfillment, transportation and distribution.
• Experience managing customer accounts and senior customer stakeholders.
• Strong understanding of operational KPIs, SLAs and contract logistics commercial models.
• Experience in productivity improvement, cost optimization and operational excellence.
• Strong analytical and problem-solving skills.
• Experience with WMS, TMS, ERP/SAP or other supply chain technology platforms is preferred.

Preferred Industry Experience

Candidates from organizations providing 3PL / contract logistics services to Pharma, Healthcare, Medical Devices or Life Sciences customers would be strongly preferred.

Experience with the following would be an advantage:

• Pharma distribution and logistics
• Medical device logistics
• Healthcare supply chains
• Temperature-controlled / controlled-condition logistics
• High-value product handling
• Batch / lot / serial number traceability
• Expiry management
• FEFO / FIFO inventory management
• Regulatory and customer audits
• Reverse logistics
• Product recall / quarantine processes
• Customer-specific quality and compliance requirements

The Company

FedEx Logistics provides e-Commerce, freight forwarding, as well as import and export services that allow companies to reach markets throughout the world. They help customers of all sizes solve the intricacies of shipping goods globally by providing comprehensive international ocean and air freight forwarding, surface transportation and distribution, customs brokerage, trade and customs advisory services, and advanced e-commerce and trade facilitation solutions.

The Philosophy

People–Service–Profit (P-S-P). We take care of our People so that they can deliver impeccable Service to our customers who will give us the Profit necessary for FedEx to be successful. Our success in the industry is attributed to our people. Through our P-S-P philosophy, we have a work environment that encourages employees to be innovative in delivering the highest possible quality of service to our customers. We care for our employees' well-being and value their contributions to the company.

The Culture

We honor innovation, integrity and diversity. We have many formal policies, procedures and programs to bring out the best in our staff, individually and in teams.

The Mission

We strive to be the Best Company to work for with the Best Service and the Best Brand in our industry.

We're glad you stopped by and hope your job search experience with FedEx Logistics, Inc. will be rewarding. We look forward to hearing from you!

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