Associate, Account Management
Publicis Groupe · Mexico City
Company Description
Click here to view how Epsilon transforms marketing with 1 View, 1 Vision, 1 Voice.
Overview
How You’ll Make an Impact
We are looking for an Associate, Client Services to join our Client Services Team from LATAM, reporting to the Director of Account Management, LATAM. As an Audiences Specialist at Epsilon, you will be responsible for providing support to clients to promote the adoption and guidelines in the use of audiences and will collaborate with different teams including Product, Sales, Technology and more.
You will have the opportunity to take on challenges from scratch, developing practices to help improve benefits for our clients, and the challenge of analyzing data from a comprehensive view of the industry, providing interested parties with the best solutions to meet their business goals.
Responsibilities
What You’ll Achieve
- Act as the primary point of contact regarding technical issues and inquiries, providing guidance on the product and troubleshooting.
- Develop and automate internal usage processes and guidelines manuals for audience product
- Identify and report issues, bugs, and other errors to internal product and/or technology teams.
- Analize reports sent by clients. Provide guidelines and audience optimization.
- Work as a liaison between client services and technology to enhance support processes and propose new functionalities.
- Focused on providing first-level support to our internal and external customers.
- Be a strategic partner with the Sales team to help breaking down opportunities and increase the client lifetime value
Qualifications
What you’ll bring with you:
- Experience in managing and analyzing Digital Campaign Reports
- Experience in working with clients from different industries knowing the needs of each one in their digital activities.
- Ability to manage multiple clients and projects simultaneously. Very organized
- Experience in handling social or programmatic platforms.
- Willingness and proactivity for learning and adopting new tools, both internal and external.
- Intermediate level of English (B2).
- Self-motivated and committed to exceeding performance targets with passion.
- Highly collaborative and team-oriented, excelling in fast-paced, cross-functional environments.
Additional Information
When you join Epsilon, we’ll create something EPIC together. We’re a global leader in data and identity, with deep expertise in digital media, clean rooms, customer data platforms, loyalty and marketing services. Positioned at the center of Publicis Groupe, Epsilon helps brands deliver personalized experiences at scale and build lasting customer relationships by unlocking the full potential of data and identity. Epsilon operates in 30+ countries across EMEA, the Americas and APAC, with more than 8,000 employees.
Check out a few of these resources to learn more about what makes Epsilon so EPIC:
Our Culture: https://www.epsilon.com/us/about-us/our-culture-epsilon
Life at Epsilon: https://www.epsilon.com/us/about-us/epic-blog
Epsilon has five values that define our culture and guide us as we create value for our clients, our people and consumers. We seek candidates who align with our company values, demonstrate them and make them meaningful in their day-to-day work:
- Act with integrity. We are transparent and have the courage to do the right thing.
- Work together to win together. We believe collaboration is the catalyst that unlocks our full potential.
- Innovate with purpose. We shape the market with big ideas that drive big outcomes.
- Respect all voices. We embrace differences and foster a culture of connection and belonging.
- Empower with accountability. We trust each other to own and deliver on common goals.
Because You Matter
As an Epsilon employee, you deserve perks and benefits that put you, your family and your finances first. Our benefits encompass a wide range of offerings, including but not limited to the following:
- Time to Recharge: 15 days of holidays, LATAM rest week at the end of the year, flex-Fridays (working until noon every other week)
- Family Well-Being: Parental/new child benefits
- Extra Perks: Hybrid work scheme, medical insurance, language training (English and/or Portuguese), professional development, employee recognition, health awareness benefits, home internet fee.
#LI-LM1
What You’ll Achieve
- Act as the primary point of contact regarding technical issues and inquiries, providing guidance on the product and troubleshooting.
- Develop and automate internal usage processes and guidelines manuals for audience product
- Identify and report issues, bugs, and other errors to internal product and/or technology teams.
- Analize reports sent by clients. Provide guidelines and audience optimization.
- Work as a liaison between client services and technology to enhance support processes and propose new functionalities.
- Focused on providing first-level support to our internal and external customers.
- Be a strategic partner with the Sales team to help breaking down opportunities and increase the client lifetime value
What you’ll bring with you:
- Experience in managing and analyzing Digital Campaign Reports
- Experience in working with clients from different industries knowing the needs of each one in their digital activities.
- Ability to manage multiple clients and projects simultaneously. Very organized
- Experience in handling social or programmatic platforms.
- Willingness and proactivity for learning and adopting new tools, both internal and external.
- Intermediate level of English (B2).
- Self-motivated and committed to exceeding performance targets with passion.
- Highly collaborative and team-oriented, excelling in fast-paced, cross-functional environments.
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