Account Specialist (SGEP)
Thunes · Singapore
Thunes - Singapore Global Executive Programme
Thunes’ graduate programme is part of the Singapore Global Executive Programme (SGEP), in partnership with Enterprise Singapore.
Are you a recent graduate or a young professional with less than three years of work experience? Do you believe in the power of technology to disrupt and transform the existing financial system? Are you seeking to expand your horizons globally and work with culturally diverse colleagues?
At Thunes, we strongly believe in developing our talents from within. We are proud to nurture truly global, truly entrepreneurial young individuals and grow future leaders. Individuals are provided with an 18-months structured programme, where they will undergo job rotations and overseas stints with formal training and coaching, as well as exposure to international projects.
What to expect
- On-the-job training with rotations between functions/teams across TransferTo Group (9-months for each role/rotation)
- Overseas assignments and opportunities to work with diverse teams
- Competitive rewards package
- 1-1 mentorship and direct access to senior leaders
- Leadership/Learning development programme
Context of the role - Account Specialist
Reporting to the Account Director, the Account Specialist will be focused on scaling our relationships with our existing clients including banks, MTO’s, PSPs, wallets & fintechs. You will be responsible for forming deep relationships and support end-to-end with these key accounts and operations in the region.
You will be their trusted advisor for our products and services. Leveraging this relationship, you will provide a world class customer experience for your accounts, driving revenue growth through cross and up sell opportunities.
Key Responsibilities
- Ensure satisfaction across your portfolio of smaller accounts to support positive retention and contractual health
- Identify and follow up on cross-sell and upsell opportunities to grow revenue
- Act as a day-to-day advocate for your customers, helping Thunes understand their needs and feedback
- Work closely with internal teams (e.g. product, sales, compliance, solution delivery and operations) to resolve issues and improve customer experience
- Support the rollout of new services and features to your accounts, taking into account market specifics (e.g. regulation, competition)
- Take ownership of customer requests, coordinating internally to drive timely resolutions and incremental value
- Use clear, structured communication to keep customers and internal stakeholders informed on progress and next steps
- Maintain accurate, up-to-date records in our CRM and other tools, ensuring data quality and completeness
- Build and maintain strong working relationships with colleagues and customers to ease communication and facilitate quick issue resolution
Professional Experience and Qualifications
You’re a natural people person who enjoys solving customer problems; you’re excited to deepen your knowledge of high-growth technology and payments businesses; you’re organized, proactive, and comfortable working with data and digital tools.
- Bachelor’s degree in Business, Business Management, Economics or related discipline
- 1-2 years’ experience/internship in B2B Account Management, Customer Success or related client-facing roles
- Experience supporting or managing a portfolio of small to mid-sized accounts, ideally in technology, SaaS, fintech or financial services
- Payments experience is strongly preferred, but not mandatory if you can demonstrate strong interest and the ability to learn quickly
- Tech-savvy and comfortable working with digital tools (e.g. Sales Force, Tableau, Microsoft Office Suite - Excel, PowerPoint, Word) and explaining product features to customers
- Operationally focused, with the ability to methodically grow live accounts by following structured plans and using metrics
- Strong customer success mindset, with a data-driven and process-oriented approach to managing accounts
- Solid communication and basic negotiation skills, with the confidence to handle commercial conversations for smaller accounts and to support seniors on larger ones
- Proficiency languages and solid communication in English, other language/s is good to have
Other Requirements
- The programme is open to Singaporeans and Permanent Residents in active undergraduate and graduate university programmes with less than three years work experience.
- Graduates should be able to start a full-time role from Nov 2026 and onwards.
Sounds like you?