Product Operations Analyst BSD City, Indonesia Contractor Product Management 2026.08.13
Traveloka
Join Traveloka and channel your passion into a rewarding careerProduct Operations AnalystJob Posting Date2026.08.13Job TypeContractorTeamProduct ManagementLocationBSD City, IndonesiaApply NowAbout TravelokaTraveloka is Southeast Asia’s leading all-in-one travel platform connecting millions globally with trusted, world-class experiences. With over 140 million app downloads and more than 40 million monthly active users, Traveloka stands as one of the most popular travel apps in the region.
Job DescriptionJob ID: MJ000301About TravelokaTraveloka is Southeast Asia's leading travel and lifestyle super-app. We connect tens of millions of travellers across the region with flights, hotels, experiences, financial services, and more — all from a single platform.
Since our founding in 2012, we have expanded to eleven markets, processed billions of dollars in transactions, and built one of the most recognised consumer brands in the region. We move fast because the region demands it. Southeast Asia is young, mobile-first, and growing faster than almost anywhere else on earth.
We are not transplanting a Western playbook — we are writing a new one, from scratch, for a market that does not look like anywhere else — and we are calling for people who want to be part of that. About the JobAs a Product Operations Analyst within Traveloka's Accommodation - Traveloka Partner Network (TPN), you will own the day-to-day operations covering inquiry handling, issue resolution, and support for internal team & affiliate partners — ensuring accurate mapping, dispute resolution, and both operational and technical support across internal and external stakeholders.
This role is a blend of analytical, technical, operational, and agile capabilities, driving stability, quality, and continuous iteration. The successful candidate will be responsible for analyzing TPN operation performance and data hygiene, managing TPN operational structures and processes, delivering operational excellence, and engaging with a broad range of stakeholders — including Engineering, Product, Account Management, Cross Operations, and external partners.
What you’ll be doing:Be the go-to person for operation & analytics of TPN - Product Operation and drive itself to deliver meaningful impact for the business through comprehensive analysis. Execute operational workflows end to end with limited supervision, escalating only the genuinely ambiguous casesDocument and refine SOPs as you spot friction, leaving each process a little better than you found itBuild and maintain the recurring reports and dashboards the team relies on to track performanceMaintain ticketing process, resolution, and SLA, as well as extract valuable insight from submitted cases.
Continuously learn and update oneself on the latest product and processQualification: Minimum 2-year of working experience, in Operations, Tech support or related fieldEnthusiastic while also being skeptic about dataExcellent analytical and problem-solving skills, with great attention to detail and high level of curiosityFast learner who has a good balance between thinking inside and outside the boxPassionate in process, feature improvement / development, and user experienceStrong agility in working multiple tasks under pressure and tight timeline in fast-paced environmentA disciplined and accountable team player, take initiative, and don’t wait to be told that a number looks wrong.
Leverages AI assistants and data tools to work more efficiently, while maintaining a critical eye to sanity-check and validate outputsGood at English (both oral and written)Excellent communication and stakeholder’s management. Join UsIf you have read this far and felt something click — the problem, the scale, the moment — we would like to hear from you. We review every application.
If your background is a strong fit, you will hear from us within 5 business days. We are building the kind of company where strong people choose to stay because the work keeps getting bigger and better. If that is what you are looking for, apply.
Similar JobsProduct Analyst2026.08.19ContractorProduct ManagementBSD City, IndonesiaAt Traveloka, we firmly believe in equal opportunities for all because diversity drives creativity and excellence. We encourage individuals from diverse backgrounds to apply for opportunities with us. Our hiring decisions are based on qualifications and merit in accordance with a fair and transparent process, regardless of race, ethnicity, religion, sex, gender identity, sexual orientation, age, marital status, disability, military service, or any other aspect of diversity.
Join us in our mission to transform the travel industry and embrace the values that drive us to innovate and serve customers worldwide. Be advised that Traveloka maintains a structured recruitment process and does not entertain unsolicited resumes from recruiting agencies. Third parties who provide unsolicited resumes of candidate(s) shall waive and forfeit all rights to claim for any placement or referral fees in the event that Traveloka eventually employs such candidate.
Hence, we will not assume responsibility for any fees incurred for candidates hired through unrequested resumes. Your adherence to our guidelines is greatly appreciated. Privacy NoticeCopyright © 2026 Traveloka