Manager A/CMI Services & Solutions, Asia Pacific

Atlas Air · Hong Kong, Shanghai

Join Atlas Air Worldwide. Move the World with Us!

At Atlas Air Worldwide, we’re not just an airline, we’re a global engine powering cargo, passenger, and leasing operations across more than 70 countries. As a leader in outsourced aviation logistics, we’re built on a foundation of safety, service excellence, integrity, innovation, teamwork, and responsibility. With over 30 years of history, a modern all-Boeing fleet, and nearly 5,000 teammates collaborating across operations, technical, and corporate functions, we’re driven by purpose.

If you're ready to grow, innovate, and help us deliver excellence every single day, you belong here.

Support Senior Vice President, Sales and Marketing, Asia Pacific in management of Asia Pacific A/CMI and designated accounts, with focus on network and operational support. Act as the primary customer advocate through close collaboration with the global commercial team. Execute and strengthen the company’s commitment to service quality, operational excellence and customer focus. Manage daily operational coordination between customers and Operation groups, including scheduled network planning, and coordinate with the SAMER team on all connection-related matters.

Major Job Accountabilities:

Support account management, operations and scheduling matters for Asia Pacific A/CMI and designated customers to deliver quality service and sustain customer satisfaction
Maintain close working relationships with existing commercial partners
Collaborate closely with other AAWW business units to competently and effectively meet customer requirements
Drive customer focused continuous improvement programs through internal and external coordination
Coordinate the generation of data/reports as required by customers to support operational & analytical needs
Coordinate with relevant departments for new customer operational start up and ongoing/steady-state requirements for both A/CMI and other designated business
Support operational set up and execution of new program placements
Work closely with customers and other AAWW departments to deliver value-added initiatives to enhance business partnerships
Ensure A/CMI and long-term program charter advisories and confirmations are sent on a timely basis
Ensure designated customers are familiar with other service types and provide appropriate points of contact
Maintain effective communication with Operations group to ensure customer requirements are effectively communicated and implemented
Work closely with customers to ensure operational reliability and effective execution
Support A/CMI Sales team to perform effectively and develop in the company
Ensure compliance with DOT and FAA regulations, US Government contractor requirements, CAD and CAAC regulations
Comply with all corporate policies, including sales and proposal processes, antitrust and Foreign Corrupt Practices Act, ATO and ATE procedures
Implement commercial objectives in the APAC region as determined by the senior team
Any other projects or initiatives as directed by Senior Vice President, Sales and Marketing, Asia Pacific
Prepare customer briefings for the Regional VP & Director as required.

Qualifications:

Bachelor’s degree in related field preferred
Minimum 6-8 years of managerial experience in aviation business, ideally in the Asia Pacific region
Candidates with less experience would be considered as Assistant Manager
A team player who demonstrated abilities to lead and collaborate
Self-driven individual with ability to independently manage and perform multiple assignments with tight deadlines
Effectively bilingual in English and Chinese, both spoken and written
Proficiency in MS Office – Teams, Word, Excel and PowerPoint
Highly organized individual with emphasis on accuracy and timeliness
Demonstrated analytical skills with attention to detail
Strong market knowledge and established professional network
Self-motivated and proactive individual with broad-scope view of company objectives
Strong sense of responsibility with full commitment to work assigned
Good communication and negotiation skills with ability to interact at all levels of the company and with customers
Demonstrated abilities in problem solving, with a focus on customer service solutions
Broad experience in freighter operations - current/prior loadmaster certification is considered an asset
Knowledge and experience in all phases of cargo operations including ACMI, Scheduled Service and Charter Operations
Support a flexible work schedule, be available 24/7 and travel as required

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At Atlas Air Worldwide, we believe in the power of people, the promise of innovation, and the responsibility we hold to each other, to our customers, and to the planet. Join us and be part of a team that lifts more than cargo; we lift ambition.

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