Instrument Reference Data – Service Delivery Manager - Senior Associate
JPMorgan Chase · Bournemouth
Join JPMorganChase’s Instrument Reference Data (IRD) Service Delivery Team as a Senior Associate and help shape how we deliver trusted instrument data to our global subscribers across Securities Services, Markets, and Asset & Wealth Management.
As a Service Delivery Manager within IRD Service Delivery, you will drive governance with subscribers, serve as a trusted regional point of contact, and lead long-term rollout initiatives to ensure seamless execution and measurable outcomes. Partnering closely with IRD Operations and IRD Product, you will resolve complex, business-specific challenges, manage critical projects end-to-end, and champion quality and timeliness while building strong stakeholder relationships.
Job responsibilities
- Shape and evolve the Global operating model to deliver best-in-class instrument data services across Securities Services, Markets, and AWM.
- Serve as the trusted point of contact for senior stakeholders across IRD and the lines of business, building enduring partnerships and enhance client experience across the region.
- Drive operational excellence through timely execution, proactive stakeholder engagement, and disciplined issue resolution and escalation.
- Chair and represent EMEA governance forums, providing a clear voice on Product, operational performance, technology change, and process evolution.
- Lead strategic Product and Operations initiatives that advance productivity, process simplification, and automation across the platform.
- Contribute meaningfully to the firm's annual productivity agenda by driving efficiency and value-creation opportunities.
- Deliver insight-led analysis for high-impact projects shaping the future of the Global strategic reference data platform, drawing on deep knowledge of IRD and downstream LOB architecture.
- Partner seamlessly with IRD Product, Operations, and Technology teams to deliver integrated, client-focused outcomes.
- Own the end-to-end governance agenda for the businesses supported, setting the standard for transparency, accountability, and service quality.
Required qualifications, capabilities, and skills
- Experience in Financial Services, ideally in Project Management / Relationship Management, Service Delivery, or Data Management.
- Proven track record of managing senior stakeholders across diverse business functions.
- Strong analytical skills, with hands-on experience in data collation, analysis, and presentation.
- Excellent communication and influencing skills, with the ability to collaborate effectively across levels and disciplines in a global, virtual environment.
- Strategic mindset, with a clear understanding of data, technology, and the risk and control landscape.
- Confident navigating complex issues across global, cross-business teams.
- Proactive, pragmatic, and delivery-focused - known for getting things done.
- Solid domain knowledge of financial products, including Equities, Fixed Income, and/or Derivatives.
- Self-starter who thrives under pressure and consistently delivers to tight deadlines.
- Proficient in MS Office and PowerPoint
Preferred qualifications, capabilities, and skills
- Experience with Tableau, Alteryx, or UiPath is an advantage.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.