Carrier Compliance Specialist

Position Summary:

Primary responsibilities are carrier training, onboarding, management and compliance.  Responsible to understand customers’ transportation requirements and deliver training to our external carriers in order to meet those requirements.  Provide continuous improvement by ensuring high service levels through analytics, performance measurements and training. Candidate must have proven communication with a strong focus on internal and external customer service to meet business needs.

Major Responsibilities:

- Manage and lead carrier training programs with new and existing carriers with the overall goal of improving timely and accurate communication of load status from the carrier base

- Onboard / initiate new carriers. Ensure they have received appropriate training and understand expectations

- Deliver training via online, classroom and webinars

- Assist in content development and creation of training materials

- Use transport data and analytics to identify root causes to carrier failures

- Facilitate communications between carriers and Penske’s IT and EDI teams where technology issues are identified as root causes to communication failures

- Understand customer requirements and manage carriers performance through a rating system

- Monitor carriers’ performance and successfully “coach” deficient carriers back to expected performance

- Work closely with Penske operations, customers and carriers

- Assist Operations with capacity and performance as require

- Other projects as assigned by the supervisor

Penske Logistics engineers state-of-the-art transportation, warehousing and supply chain management solutions that deliver powerful business results for market-leading companies. With operations in North America, South America, Europe and Asia, Penske and its associates help businesses move forward by increasing visibility and driving down supply-chain costs. Visit Penske Logistics to learn more.