Specialist - Analytics Customer Support (Japanese)

London Stock Exchange Group · Taipei

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Role Purpose

LSEG is seeking a motivated and client-focused Associate Specialist to join our Analytics Client Services (ACS) team. In this role, you will provide high-quality support to institutional clients using LSEG Analytics solutions, with a particular focus on Yield Book.

This is an opportunity to develop deep expertise in fixed income analytics while working directly with clients and collaborating with colleagues across LSEG. The successful candidate will bring strong analytical and problem-solving skills, an interest in financial markets, and a solid understanding of fixed income products.

For more than 30 years, Yield Book has been a trusted source of fixed income analytics for leading financial institutions. Its capabilities include market-leading data and cash flow modelling for security and portfolio analysis, covering instruments ranging from vanilla bonds to structured mortgage products and sophisticated derivatives. Yield Book enables clients to analyze complex fixed income portfolios and make informed investment and risk management decisions.

For more information, please visit www.yieldbook.com.

Role Responsibilities

As part of the ACS team, you will gain broad exposure to fixed income products, analytics, and institutional client workflows. Your responsibilities will include:

• Serve as a primary point of contact for institutional clients, taking ownership of analytics-related inquiries through to resolution.
• Provide high-quality, timely support while developing a strong understanding of clients' analytical needs and workflows.
• Build in-depth knowledge of a broad range of fixed income instruments, including interest rate swaps (IRS), collateralized mortgage obligations (CMOs), mortgage-backed securities (MBS), and other fixed income products.
• Develop deep expertise in LSEG Analytics solutions, with a particular focus on Yield Book.
• Investigate analytical and product-related questions using strong problem-solving and quantitative skills.
• Collaborate with product and development teams, including supporting the testing and validation of new products, features, and enhancements.
• Build and maintain strong relationships with internal stakeholders and external clients, consistently delivering a high standard of client service.

Language Requirements

Please note that the majority of clients you will support are Japanese institutional clients. Therefore, a high level of Japanese proficiency is essential for success in this role and is a mandatory requirement

• Fluent business-level Japanese is required (JLPT N1 proficiency or equivalent is preferred)
• Excellent Japanese written communication skills, with the ability to communicate clearly and professionally in client-facing emails and other business correspondence.
• Ability to engage confidently with Japanese institutional investment clients, understand their needs, and build strong professional relationships.
• Strong verbal and written English communication skills, with the ability to collaborate effectively with colleagues and stakeholders across global teams.

Other Requirements

• Strong knowledge of fixed income markets and/or mortgage-backed securities.
• Experience in fixed income, MBS analytics, investment management, or a related area is preferred.
• Strong analytical and problem-solving skills, with the ability to investigate complex issues and communicate solutions clearly.
• Strong interpersonal skills and a collaborative, team-oriented approach.
• Ability to prioritize multiple responsibilities and maintain professionalism in a fast-paced, client-facing environment.

Career Stage:

London Stock Exchange Group (LSEG) Information:

Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you.

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.

Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.

You will be part of a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence. Colleagues can get involved through fundraising and volunteering.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

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