Specialist, Sales Support

Concentrix · Makati City

Job Title:

Job Description

A primary function of Support role is to coordinate directly with vendors and suppliers to confirm service availability in specific locations, ensuring that all proposed Customer solutions are viable and ready for deployment. To provide full context, when a customer moves to a new location, Support needs to identify which utility companies, such as electricity, water service, and gas, are available at that address. Support reps are responsible for making outbound calls to determine the availability of these services. They do not interact directly with the customers but focus on completing their tasks by confirming service availability at the specified address.

You Have:

1+ year of relevant working experience
Knowledge of Microsoft products including Word and Excel (can perform basic functions)
Have necessary skills for email, phone and video communication
Handle confidential information with complete integrity
Experience in administrative tasks, organization of detailed work materials, and prioritizing deadlines
Accustomed to identifying and recommending corrective action for moderately complex issues
Experience following scripts and processes according to contractual agreements
Experience learning new technology and data

You will:

Outbound calls with vendors and suppliers to confirm service availability
Maintain quote documentation with accurate pricing and configurations
Prepare quotes for contract renewals
Ensure the integrity of client information is maintained in the database systems
Manage Excel (can perform basic functions)
Perform bookings (Purchase Order processing) and booking reconciliation
Grow skill and expertise to perform quality assurance and begin to identify areas for improvement
Focus on customer needs and communicate with Senior Sales Support staff and management.
Handle medium to high priority escalation items, while escalating most complex items to management for review and consideration
Maintain Knowledge Base Tools, including a CRM
Identify and call out operational risks to management for review and consideration
Participate in KMIP (Know, Measure, Improve, Perfect) methodology in daily activities, as relevant to role

Location:

PHL Makati City - SLC

Language Requirements:

Time Type:

Full time

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