Assistant Manager, Payment Services
HSBC · Tokyo
Role Purpose
To lead and direct service delivery Payments and Cross border Remittances operations for JPY.
The jobholder must understand the life cycle of all transactions through out Zengin, BOJnet, SWIFT etc. Failure of one of these systems requires the jobholder to provide business proper work-around solutions.
Despite high-volume and complexity of transactions, the jobholder must lead onshore and offshore teams to deliver high quality and error-free services, simultaneously complying with both onshore and offshore regulations.
The jobholder needs to build good relationships with internal /external counter parties like other departments, local banks, overseas banks and regulators etc. to process payments and to resolve issues.
Supporting system enhancements and automations etc. by joining UAT testing is required, and it needs knowledge related to system logics and life cycles of all transaction types.
The jobholder manages the staff in GPS Operations team and develops their potential and raise the bar of their skillsets to improve work efficiency and safeguard the bank from potential loss.
Proactive management of operation cost through processes re-engineering migration and automation as well as implementing adequate controls to mitigate operational risks are key focus of this job.
The key responsibilities and results include:
- Daily operation checking and performance monitoring for both Domestic and Cross-boarder Cross Currency payments
- This requires ongoing interaction with all major business functions (including: customer group management, sales management, service and implementation functions, IT, operations, legal and regulatory functions etc.) to drive business performance and achieve strategic objectives. In achieving these results, the job holder provides business leadership, technical subject matter expertise, commercial influence, guidance and recommendations to a multitude of functions.
- Given the ‘operational’ nature, the role required to structure and implement solutions for end clients across various industrial sectors and geographies (e.g. CIB).
- The results are measured in numerous ways including cost management, process performance indicators, customer’s satisfaction levels.
- The incumbent is responsible for interfacing with the regulator. Cross border remittance is highly regulated and therefore requires senior management oversight to ensure Bank’s reputation is protected.
- Drive design and implementation of new technology. This takes an important dimension given the multitude of payment mechanisms in Japan and are at a transformational stage.
- Engage in relevant Internal/external audit and inspection for supporting Manager.
- Reporting incidents and crisis, also escalating any issues timely to manager.
Principal Accountabilities:
Impact on Business
- Drive Process Excellence and leverage technology to achieve best-in-class status in the industry and in the ASP region.
- Cost Management
Customers / Stakeholders [COMPLETE 3-4 AREAS]
- Ensures highest levels of customer satisfaction (both internal and external) while delivering best-in-class solutions and processes.
- Ensure highest level of engagement with multiple stakeholders both internal and external (e.g. regulators
Leadership & Teamwork
- Lead and manage the Operations team and performance of business partners ie 3rd party vendors and correspondent Banks
Operational Effectiveness & Control
- Identify and manage operational risk.
- To mitigate compliance and reputational risk to the Bank.
Knowledge & Experience / Qualifications:
This role requires 7-12 years of overall Banking exposure with 3-7 years of specialized experience in managing payments area. Skills required for success are:
- People and Stakeholder Management
- Strong Communication and decision making ability
- Thinking and Problem solving skills
- Customer Drive
- Ability to prioritise own work and maintain good control in a changing environment
- Strong sense of initiative and pro-activeness and self-driven by acting as role model for junior level staff
- Customer service oriented with an ability to think creatively and out of the box
- Communication and inter-personal skills
- Business level of English and Japanese (listening, speaking and writing)